"The depth of filters meant we started with more metrics than we ended up using. I collaborated with internal stakeholders as we went. We could then tweak the filters until we felt like we had it right, then we went live."

"We had a lot of great resources—our Academy, our Q&A forum, great documentation, events and webinars—but the experience of using them was not great. Our customers asked us for a more connected experience. The community we created leveraging Gainsight CC empowered them with a centralized customer hub. It connects them …