"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve …

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that …

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."

"Front has changed the way we work together, helping us save hours and increasing every team member's productivity."

"Comments allow us to make shared decisions on how to answer messages, and as a consequence, we make better decisions."

"Once we reached a certain level of business, it was clear we needed something like Front."

"Front allows my team to be accountable to each other, to see what each other is doing. It’s made the dynamic on the team significantly better than it was on Zendesk."

"Customers from all over the world email us to request luxury home rentals. We needed a clear way to stay on top of their requests and manage the back-and-forth professionally and efficiently.”

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

"We’re able to follow the conversation every step of the way and reduce any risk of oversight or miscommunication. Using Front allows us to provide personalized experiences and a level of service that exceeds client expectations."