92 Front Testimonials

“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”

"Now that our entire organization uses Front to communicate, we’ve noticed tremendous gains in collaboration and efficiency."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"We had teams working with different tools that were not integrated to each other. We realized there were a lot of repetitive tasks that could be streamlined or completely automated. Through Front we could optimize collaboration between teams."

"Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers. Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers."

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

"If we offered live chat, we’d need a huge staff to accommodate our growing user base, but we just have one person, so it makes more sense to use chat to serve up help articles to give users immediate help and escalate everything else to our rep’s inbox."

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that shouldn’t matter."

"Front is the best product I’ve ever used."

"Shaker Logistics differentiates itself on service and finding the best solution, so being able to keep customers happy is a top priority. And we need the best tech to provide that service and stay organized."

"Front is essential to our fast response times and exceptional member experience. We’ve reduced our response time to 30 minutes compared to an industry average of 12 hours. We’re also measuring our CSAT score now. It’s at an all-time high of 97%, way above the average in our industry."

"We’ve cut the volume of certain reservation inboxes easily by 50%, and now Front acts as our source of truth for account data."

“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"The onboarding was easy-peasy. I’ve been involved in a good handful of technology rollouts, and this one was the most seamless. Everyone on the team immediately saw the value of moving to Front from Outlook once they saw the time that it saved them."