“Front is the oil in the engine of our client services teams. More than 100 email addresses route messages to the right team, who respond to clients with context and speed. Front has proven that you don't have to sacrifice ease-of-use for efficiency.“
“We use tagging automation extensively. It is so flexible and yet powerful because it lets us see where the pain points are across the business, where the team is seeing the biggest inefficiencies. It has been a game changer!”
"Once we implemented Front, we saw that we were doing more revenue per person on the customer sales team. Front allows us to get more things done in a smaller amount of time, more accurately, per person."
"Once we reached a certain level of business, it was clear we needed something like Front."
"It only made sense for a company that solves problems using automation to partner with organizations that could do the same for us. Front is an excellent example of that."
"Front has transformed our team dynamic."
“The team utilizes templated responses and adds customizations so the email feels personal but doesn’t require a new from-scratch draft every time."
"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”
"With Front, we can predict business trends, better prepare for seasonality, and make appropriate plans for team members’ vacations."
"Front is the best product I’ve ever used."
"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."
"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."
“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."
"If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would slow down our communication back to customers. It would also mean that we’d be walking in with gaps in communication."
"My team literally could not do what they do without Front. With one tool to manage hundreds of partners and thousands of accounts, Front gives our team the stability and security to work efficiently and deliver a great experience."