"We had teams working with different tools that were not integrated to each other. We realized there were a lot of repetitive tasks that could be streamlined or completely automated. Through Front we could optimize collaboration between teams."

"Front allows my team to be accountable to each other, to see what each other is doing. It’s made the dynamic on the team significantly better than it was on Zendesk."

"The result of having this kind of visibility is faster and more consistent responses both internally and externally, which influence customer satisfaction results."

"Once we implemented Front, we saw that we were doing more revenue per person on the customer sales team. Front allows us to get more things done in a smaller amount of time, more accurately, per person."

"We are non-stop looping people in for approvals and visibility. We have full conversations in Front without switching to Microsoft Teams, making our customer response rates faster."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."

"Front has been an integral part of Zesty's operations from the beginning. We've been really happy with it."

"Front puts a science behind our business. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us."

"Once we reached a certain level of business, it was clear we needed something like Front."

"Overall, Front really helps us stay on top of every customer communication – from email to chat to SMS texts."

"In the end, Front checked most of our boxes and was also the most flexible in terms of APIs."

"We had no visibility into the process to know where any given deal stood. It was madness.”

"Our entire company uses Front — every team. We love how it gamifies email, so we feel like we’re working together to clear out our inboxes."

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”