"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"We were really wanting to use a tool that could give us group collaboration even if we are working across the world. It’s a great team software and I love how easily I can communicate with my colleagues overseas."

"Once we reached a certain level of business, it was clear we needed something like Front."

"I loved the app from first sight. ITF always looks at new technology and follows industry trends to keep the most advanced technology in terms of communication and internal system optimization."

"I can say that response time improved twice, meaning now our guys spend less time responding to emails. Accessing company emails on the same platform saves tremendous time of ours that would have been spent on switching between tabs and windows, logging in and out."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

"Front allows us easily monitor and interact with thousands of conversations at once."

"Front helps us solve problems better and faster, and it’s cheaper for us."

"These little efficiencies, when compounded, make a big difference. Front keeps the trust flow moving forward."

"My team literally could not do what they do without Front. With one tool to manage hundreds of partners and thousands of accounts, Front gives our team the stability and security to work efficiently and deliver a great experience."

"It only made sense for a company that solves problems using automation to partner with organizations that could do the same for us. Front is an excellent example of that."

"Front has transformed our team dynamic."

“The team utilizes templated responses and adds customizations so the email feels personal but doesn’t require a new from-scratch draft every time."

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

"If we offered live chat, we’d need a huge staff to accommodate our growing user base, but we just have one person, so it makes more sense to use chat to serve up help articles to give users immediate help and escalate everything else to our rep’s inbox."