92 Front Testimonials

"Overall Front is super simple to use and emails aren’t being dropped anymore."

"We had teams working with different tools that were not integrated to each other. We realized there were a lot of repetitive tasks that could be streamlined or completely automated. Through Front we could optimize collaboration between teams."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”

"Front has changed the way we work together, helping us save hours and increasing every team member's productivity."

"Comments allow us to make shared decisions on how to answer messages, and as a consequence, we make better decisions."

"My team literally could not do what they do without Front. With one tool to manage hundreds of partners and thousands of accounts, Front gives our team the stability and security to work efficiently and deliver a great experience."

“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”

"The result of having this kind of visibility is faster and more consistent responses both internally and externally, which influence customer satisfaction results."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve issues much faster."

"We knew Front could keep us organized and consistent in a way no other tool could."

“No need to look for any other tool, Front checks every box.”

"Overall, Front really helps us stay on top of every customer communication – from email to chat to SMS texts."