"[After switching from Zendesk], we saw our productivity improve by 40% in our member support team managing email, text, and chat channels."

“Morningside relies on Front to organize effective communication between all departments involved in the project lifecycle."

"Front was exactly what we were looking for and more."

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

"Front has aligned all of our customer communications in one place so that we can offer better customer support. We have faster response times, and can communicate with customers how they want to be communicated with — whether that’s via SMS texts, chat, email, or phone."

"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"Front is an extremely useful tool for us. Now that we have it, losing this kind of visibility and transparency would be a huge step back for us."

"We bypass all of the extra steps we were taking because all of our communications are now centrally located in Front."

"Front allows my team to be accountable to each other, to see what each other is doing. It’s made the dynamic on the team significantly better than it was on Zendesk."

"Any team that works collaboratively would benefit from using Front."

"Thanks to Front, we are very good at communication, and that sets our team apart."

"Our loan officers are on average 1200% more productive than your average industry loan officer."