92 Front Testimonials

“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

"Before, agents had to log into Avianis, enter a trip number, copy data, and paste it into an email — a process that could take 5 to 10 minutes. Now, Front’s dynamic objects grab it for them."

"Front was exactly what we were looking for and more."

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that shouldn’t matter."

"Our loan officers are on average 1200% more productive than your average industry loan officer."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

"Front helps us solve problems better and faster, and it’s cheaper for us."

"Customers from all over the world email us to request luxury home rentals. We needed a clear way to stay on top of their requests and manage the back-and-forth professionally and efficiently.”

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

"The onboarding was easy-peasy. I’ve been involved in a good handful of technology rollouts, and this one was the most seamless. Everyone on the team immediately saw the value of moving to Front from Outlook once they saw the time that it saved them."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”