92 Front Testimonials

“Front has transformed how we manage email. As a team, we can quickly sort and reply to the hundreds of emails we receive each day — with no time wasted. Front has enabled us to respond to every customer inquiry within minutes.“

"Front allows my team to be accountable to each other, to see what each other is doing. It’s made the dynamic on the team significantly better than it was on Zendesk."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"I loved the app from first sight. ITF always looks at new technology and follows industry trends to keep the most advanced technology in terms of communication and internal system optimization."

"I can say that response time improved twice, meaning now our guys spend less time responding to emails. Accessing company emails on the same platform saves tremendous time of ours that would have been spent on switching between tabs and windows, logging in and out."

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

"We knew Front could keep us organized and consistent in a way no other tool could."

“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."

"Customers from all over the world email us to request luxury home rentals. We needed a clear way to stay on top of their requests and manage the back-and-forth professionally and efficiently.”

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

"Front has changed the way we work together, helping us save hours and increasing every team member's productivity."

"Comments allow us to make shared decisions on how to answer messages, and as a consequence, we make better decisions."

"Front helps us solve problems better and faster, and it’s cheaper for us."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"Overall, Front really helps us stay on top of every customer communication – from email to chat to SMS texts."