92 Front Testimonials

"Our entire company uses Front — every team. We love how it gamifies email, so we feel like we’re working together to clear out our inboxes."

"Before, we didn’t have any tools that tracked our speed. Now, I can quantify our response time. It’s gone up by 500%."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"Overall Front is super simple to use and emails aren’t being dropped anymore."

"In the end, Front checked most of our boxes and was also the most flexible in terms of APIs."

"Thanks to Front, we are very good at communication, and that sets our team apart."

"Front allows us easily monitor and interact with thousands of conversations at once."

"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"Front is essential to our fast response times and exceptional member experience. We’ve reduced our response time to 30 minutes compared to an industry average of 12 hours. We’re also measuring our CSAT score now. It’s at an all-time high of 97%, way above the average in our industry."

"Customers from all over the world email us to request luxury home rentals. We needed a clear way to stay on top of their requests and manage the back-and-forth professionally and efficiently.”

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."