92 Front Testimonials

"Front is essential to our fast response times and exceptional member experience. We’ve reduced our response time to 30 minutes compared to an industry average of 12 hours. We’re also measuring our CSAT score now. It’s at an all-time high of 97%, way above the average in our industry."

"Front has revolutionized how we communicate internally, making for efficient and effective communication with our guests."

"When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front."

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”

"We had teams working with different tools that were not integrated to each other. We realized there were a lot of repetitive tasks that could be streamlined or completely automated. Through Front we could optimize collaboration between teams."

"Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers. Scalable operations enables us to attend to the most urgent requests faster. Managing that workflow is key for customer retention with our carriers."

"We had no visibility into the process to know where any given deal stood. It was madness.”

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has been amazing."

“Front is the oil in the engine of our client services teams. More than 100 email addresses route messages to the right team, who respond to clients with context and speed. Front has proven that you don't have to sacrifice ease-of-use for efficiency.“

"In Outlook, we could only see what had happened since the point in time that we joined the distribution list. With Front, we have access to all the client history we need."

"Front makes it easy to be sure we're not missing emails. It gives us visibility we never had with Outlook."

"Front lets us know automatically when we need to follow up."

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that shouldn’t matter."