"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that …

“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

"Front has been an integral part of Zesty's operations from the beginning. We've been really happy with it."

"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

"We are non-stop looping people in for approvals and visibility. We have full conversations in Front without switching to Microsoft Teams, making our customer response rates faster."

"Front puts a science behind our business. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us."

"These little efficiencies, when compounded, make a big difference. Front keeps the trust flow moving forward."

"We had no visibility into the process to know where any given deal stood. It was madness.”

“We use tagging automation extensively. It is so flexible and yet powerful because it lets us see where the pain points are across the business, where the team is seeing the biggest inefficiencies. It has been a game changer!”

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."