"Overall Front is super simple to use and emails aren’t being dropped anymore."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve …

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that …

"With Front, we know that every day we can leave the office and have taken care of everything in our inboxes."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"Shaker Logistics differentiates itself on service and finding the best solution, so being able to keep customers happy is a top priority. And we need the best tech to provide that service and stay organized."

"Front was exactly what we were looking for and more."

"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"With Front, you don’t need to compromise: Our team adapted quickly to the intuitive interface, minimizing disruption to our team and customer support during the transition. It also opened up possibilities that other tools don’t provide."