"The result of having this kind of visibility is faster and more consistent responses both internally and externally, which influence customer satisfaction results."

"Once we reached a certain level of business, it was clear we needed something like Front."

"Front is the best product I’ve ever used."

"I can say that response time improved twice, meaning now our guys spend less time responding to emails. Accessing company emails on the same platform saves tremendous time of ours that would have been spent on switching between tabs and windows, logging in and out."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"My team literally could not do what they do without Front. With one tool to manage hundreds of partners and thousands of accounts, Front gives our team the stability and security to work efficiently and deliver a great experience."

"[After switching from Zendesk], we saw our productivity improve by 40% in our member support team managing email, text, and chat channels."

"We are non-stop looping people in for approvals and visibility. We have full conversations in Front without switching to Microsoft Teams, making our customer response rates faster."

“Front has been a game changer. Now we manage every aspect of the customer lifecycle in Front.”

“Front helps me structure and plan my day. It’s helped me be more proactive about my work, rather than reactive."

"Overall Front is super simple to use and emails aren’t being dropped anymore."

"Communication is so important to client happiness. At Seafoam, we pride ourselves on taking the time to show our work, every step of the way. Front has allowed us to do this more effectively than ever before."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has …

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."