92 Front Testimonials

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

“Front is very useful because we are able to to discuss messages with a few people. For example, with the developer team. When we need their help, we can directly comment in Front to chat about it with them."

"Once we implemented Front, we saw that we were doing more revenue per person on the customer sales team. Front allows us to get more things done in a smaller amount of time, more accurately, per person."

"Front allows us easily monitor and interact with thousands of conversations at once."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"If we offered live chat, we’d need a huge staff to accommodate our growing user base, but we just have one person, so it makes more sense to use chat to serve up help articles to give users immediate help and escalate everything else to our rep’s inbox."

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve issues much faster."

"Front has revolutionized how we communicate internally, making for efficient and effective communication with our guests."

“Front has been a game changer. Now we manage every aspect of the customer lifecycle in Front.”

“Front helps me structure and plan my day. It’s helped me be more proactive about my work, rather than reactive."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has been amazing."

"Front has changed the way we work together, helping us save hours and increasing every team member's productivity."

"Comments allow us to make shared decisions on how to answer messages, and as a consequence, we make better decisions."

"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."