92 Front Testimonials

“No need to look for any other tool, Front checks every box.”

"When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front."

"We’re able to follow the conversation every step of the way and reduce any risk of oversight or miscommunication. Using Front allows us to provide personalized experiences and a level of service that exceeds client expectations."

"Overall, Front really helps us stay on top of every customer communication – from email to chat to SMS texts."

"Front is the best product I’ve ever used."

“Front allows our managers to do their jobs better. With Front’s shared inboxes, you can get a birds-eye view of what your team is working on at a glance, rather than having to dive into the weeds to get an understanding of what’s going on."

"Our loan officers are on average 1200% more productive than your average industry loan officer."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that shouldn’t matter."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”

“Front is the oil in the engine of our client services teams. More than 100 email addresses route messages to the right team, who respond to clients with context and speed. Front has proven that you don't have to sacrifice ease-of-use for efficiency.“

"In Outlook, we could only see what had happened since the point in time that we joined the distribution list. With Front, we have access to all the client history we need."

"Once we reached a certain level of business, it was clear we needed something like Front."

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."