92 Front Testimonials

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front."

"Communication is so important to client happiness. At Seafoam, we pride ourselves on taking the time to show our work, every step of the way. Front has allowed us to do this more effectively than ever before."

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

"Front has allowed us to be a better company."

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”

"Front has changed the way we work together, helping us save hours and increasing every team member's productivity."

"Comments allow us to make shared decisions on how to answer messages, and as a consequence, we make better decisions."

"It’s really great that people can share text messages. Before, if somebody was on their day off or on vacation, a text message would be lost until they returned, so somebody would always have to be online and that was such a burden. The ability to share text messaging has been amazing."

"Everyone’s singing Front’s praises. A team that was initially reluctant about making the change to Front is now saying, ‘I literally don’t know where I would be without Front."

"We’re able to follow the conversation every step of the way and reduce any risk of oversight or miscommunication. Using Front allows us to provide personalized experiences and a level of service that exceeds client expectations."

"If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would slow down our communication back to customers. It would also mean that we’d be walking in with gaps in communication."

“No need to look for any other tool, Front checks every box.”

"Front is essential to our fast response times and exceptional member experience. We’ve reduced our response time to 30 minutes compared to an industry average of 12 hours. We’re also measuring our CSAT score now. It’s at an all-time high of 97%, way above the average in our industry."