92 Front Testimonials

“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

"When the customer’s happy, they’re going to come back and purchase from you again. We’ve enjoyed higher retention of business as well as growth of business using Front."

"Customers from all over the world email us to request luxury home rentals. We needed a clear way to stay on top of their requests and manage the back-and-forth professionally and efficiently.”

"Front’s canned responses feature lets us format messages into our brand and has saved us a lot of time responding to customers compared to Desk’s solution, which was very manual."

"If we offered live chat, we’d need a huge staff to accommodate our growing user base, but we just have one person, so it makes more sense to use chat to serve up help articles to give users immediate help and escalate everything else to our rep’s inbox."

"Before, we didn’t have any tools that tracked our speed. Now, I can quantify our response time. It’s gone up by 500%."

"Our loan officers are on average 1200% more productive than your average industry loan officer."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"Front has been an integral part of Zesty's operations from the beginning. We've been really happy with it."

"Thanks to Front, we are very good at communication, and that sets our team apart."

"Front makes it easy to be sure we're not missing emails. It gives us visibility we never had with Outlook."

"Front lets us know automatically when we need to follow up."