"If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would slow down our communication back to customers. It would also mean that we’d be walking in with gaps in communication."

"Front puts a science behind our business. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us."

"Before, we didn’t have any tools that tracked our speed. Now, I can quantify our response time. It’s gone up by 500%."

"Our loan officers are on average 1200% more productive than your average industry loan officer."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"Front has been a game-changer for us in the way we work internally. Having good communication is crucial in an industry where the sales cycle involves multiple touch points, and prompt customer support is crucial."

"Once we reached a certain level of business, it was clear we needed something like Front."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"In the end, Front checked most of our boxes and was also the most flexible in terms of APIs."

"My team literally could not do what they do without Front. With one tool to manage hundreds of partners and thousands of accounts, Front gives our team the stability and security to work efficiently and deliver a great experience."

"Front ensures that everyone is on the same page, and that no information falls through the cracks."

“Front has transformed how we manage email. As a team, we can quickly sort and reply to the hundreds of emails we receive each day — with no time wasted. Front has enabled us to respond to every customer inquiry within minutes.“

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve …

"Front has aligned all of our customer communications in one place so that we can offer better customer support. We have faster response times, and can communicate with customers how they want to be communicated with — whether that’s via SMS texts, chat, email, or phone."

"We’ve cut the volume of certain reservation inboxes easily by 50%, and now Front acts as our source of truth for account data."