92 Front Testimonials

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve issues much faster."

"Front is a no-brainer for teams that have a high volume of email, share an inbox, or collaborate with each other to help service their customer. I love the platform. I wish I had it years ago."

"Morale is impacted by our ability to communicate with each other. That’s why our agents who’ve worked in support roles elsewhere say they love the way collaboration is handled in Front, because GIFs, emojis, and comments make team interactions and coaching that much more fun."

"Front is the best product I’ve ever used."

"Our support needs to be immediate, it needs to meet people wherever they are, and it needs to be human. Our team needed a way to manage fast-paced external communications and distribute conversations among our volunteers, as well as connect remote volunteers."

"Front has revolutionized how we communicate internally, making for efficient and effective communication with our guests."

"With Front, you don’t need to compromise: Our team adapted quickly to the intuitive interface, minimizing disruption to our team and customer support during the transition. It also opened up possibilities that other tools don’t provide."

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”

“Before, if I needed to find a specific cost estimate for finance, I would have to look through all the back and forth between us and the customer. It would take forever.”

"Our team has no hierarchy. We all work and communicate together, and Front really helps in that sense."

“I absolutely would recommend Front for remote work. It’s one of those things that people don’t know they’re missing out on right now.”

“Front is the oil in the engine of our client services teams. More than 100 email addresses route messages to the right team, who respond to clients with context and speed. Front has proven that you don't have to sacrifice ease-of-use for efficiency.“

"In Outlook, we could only see what had happened since the point in time that we joined the distribution list. With Front, we have access to all the client history we need."

"Front powers our day-to-day client management and keeps our team coordinated. Instead of messy email threads, I can easily assign messages to teammates and work with them in the comments. With Front, we reach inbox zero every day (unless there's a dog in the office and we get distracted)."

"Before, agents had to log into Avianis, enter a trip number, copy data, and paste it into an email — a process that could take 5 to 10 minutes. Now, Front’s dynamic objects grab it for them."