92 Front Testimonials

“Front is the best collaboration tool for email, and it can not only transform your business but also open many possibilities for enterprises.”

"The onboarding was easy-peasy. I’ve been involved in a good handful of technology rollouts, and this one was the most seamless. Everyone on the team immediately saw the value of moving to Front from Outlook once they saw the time that it saved them."

"We knew Front could keep us organized and consistent in a way no other tool could."

"We wanted to make sure that we had an omnichannel solution, and we wanted to make sure that we were partnering with somebody who could grow and adapt with us as we were growing and adapting to the industry."

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that shouldn’t matter."

"What our clients love most about us is that we’re a tech company with a good platform and we answer them quickly. Front helps us accomplish this."

“Morningside relies on Front to organize effective communication between all departments involved in the project lifecycle."

"Front puts a science behind our business. We have concrete numbers that we can communicate to our clients and say ‘this is what you can expect when you work with us."

"If we offered live chat, we’d need a huge staff to accommodate our growing user base, but we just have one person, so it makes more sense to use chat to serve up help articles to give users immediate help and escalate everything else to our rep’s inbox."

"We have seen a significant increase in communication quality while reducing the daily email burden on our team. Less work, better output, and more consistency as we scale the business."

"Front has aligned all of our customer communications in one place so that we can offer better customer support. We have faster response times, and can communicate with customers how they want to be communicated with — whether that’s via SMS texts, chat, email, or phone."

"What we want customers to come away with is confidence that their issue will be addressed quickly and completely. Using Front, we’re able to speedily communicate both within our individual teams and with our operations and tech teams when cases need to be escalated. This has allowed us to solve issues much faster."

“Front is mission critical to our customer communication strategy, and we couldn't go back to life before Front. We experienced a lot of stress and uncertainty with Google Groups and struggled to deliver the customer experience we wanted.”

"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

"We are non-stop looping people in for approvals and visibility. We have full conversations in Front without switching to Microsoft Teams, making our customer response rates faster."