"Once we implemented Front, we saw that we were doing more revenue per person on the customer sales team. Front allows us to get more things done in a smaller amount of time, more accurately, per person."

"Front was exactly what we were looking for and more."

"With Front, you don’t need to compromise: Our team adapted quickly to the intuitive interface, minimizing disruption to our team and customer support during the transition. It also opened up possibilities that other tools don’t provide."

"It only made sense for a company that solves problems using automation to partner with organizations that could do the same for us. Front is an excellent example of that."

"Front has transformed our team dynamic."

“The team utilizes templated responses and adds customizations so the email feels personal but doesn’t require a new from-scratch draft every time."

"Rather than setting a Success Manager’s threshold at, say, 50 clients, we’re able to analyze the amount of work that’s required for each client and make threshold determinations based on client need rather than sheer volume.”

“I want to bring other teams onto Front because they will get so much value out of the collaboration. We’re looking into connecting our CRM, a phone system, WhatsApp, and Live Chat as well.”

"[After switching from Zendesk], we saw our productivity improve by 40% in our member support team managing email, text, and chat channels."

"The onboarding was easy-peasy. I’ve been involved in a good handful of technology rollouts, and this one was the most seamless. Everyone on the team immediately saw the value of moving to Front from Outlook once they saw the time that it saved them."

“We use tagging automation extensively. It is so flexible and yet powerful because it lets us see where the pain points are across the business, where the team is seeing the biggest inefficiencies. It has been a game changer!”

"We take a tech-forward approach to how we operate. Part of that is our platform, but part of that is how we use technology to enable our people to be more productive so they can spend more time on strategic conversations with the client and less time on stuff that …

"Before, we didn’t have any tools that tracked our speed. Now, I can quantify our response time. It’s gone up by 500%."

"With Front, we can predict business trends, better prepare for seasonality, and make appropriate plans for team members’ vacations."

"Our entire company uses Front — every team. We love how it gamifies email, so we feel like we’re working together to clear out our inboxes."