“Implementing Freshservice has really been the highlight of my career at Alterra! The team makes you feel special and you have the assurance that you’re always a priority. I just don’t know how you can get a better vendor than Freshservice.”

“By the time our IT team gets a ticket, 80% of the work is already done by virtue of automation. It has helped us to consolidate our infrastructure workflow. Not only has it lowered the IT workload, but has put control back into the stakeholder and requester's hands.”

“It's heartening to see how our employees and agents benefit from the transformation. We will continue doubling down on our automation efforts and ensuring our employees are dedicated to high-value activities. We are eagerly exploring Freshdesk Contact Center and plan to unify ticketing and call management on a single platform. …

"From my perspective as an IT manager I always like tools that are really simple and intuitive, because they’re more likely to be actually used."

"Freshservice enables a "work smarter, not harder" mentality and promotes a culture of efficiency. These automations allowed our IT teams's members to move into more specialized roles where they can have a bigger impact as individuals."

"Institutions cannot go wrong with choosing Freshservice as their official service desk."

"This is one of the best bits of helpdesk software that I've ever come across and support is quick and helpful."

"My team now gets the benefits of controlling and enabling workflow in a way we have never been able to before."

"Freshservice helped us set up a helpdesk in less than an hour, with no infrastructure and no risk."

"Freshservice delivered on all fronts and instantly has my business running more efficiently."

"Freshservice has changed the way our teams function and improved their work-life, as well as their performance."

“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”

"We've gone from chaos to tightly managed super efficient helpdesk."

"Freshservice's change management module has made sure that we have all our deployments under control. It is providing our DevOps Team with insight and clarity than ever before."

“It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future.”