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Freshchat

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Read 35 Freshchat reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Freshchat as their Live Chat Software

Freshchat helps you delight your customers by driving smarter conversations on messaging channels they use whenever they need to talk to you, 24/7. At Freshchat, they will partner with you to deploy self-service capabilities setting you up for true conversational experiences, and providing instant customer service at scale, effortlessly.

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  • 35 Testimonials View
  • 22 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1596 reference ratings
4.8/5.0 (1596)
  • Summer 2026 Top Performer Live Chat Software
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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35Testimonials

  • “Freshchat’s flexible APIs let us bring our own automation experience. We have employed our Virtual Assistant to respond to simple questions. We have a confidence scoring system and if the …

    Leading US Financial Services Company Director of Digital Customer Experience

  • “The agents use Freshchat as a point of reference to gather context before starting the actual resolution. [And,] I think when you're providing information-as-a-Service context is king. You know, you …

    Daniel Lewis General Manager of Digital Operations

  • “While many competitors to Freshchat came close, the ease of use, beautiful design, and wonderful support team that is always there for us made us go with Freshchat.”

    Denitsa Dimitrova Sales Lead
34 more testimonials currently locked

22 Case Studies

  • Doctaly uses Freshchat to reduce COVID-19 consultation time from 25 minutes to …

    Phil Tyler Chief Operating Officer

  • Musafir converts website visitors into happy travellers with Freshchat

  • Mama Money improved their resolution SLAs by 40% with Freshchat

    Deon Botha CRM Solutions Team
21 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Freshchat Information & Resources

Read Freshchat Reviews, Testimonials & Customer References from 35 real Freshchat customers.

Browse Freshchat Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Freshchat.

Watch Freshchat Customer Videos to learn why 4 businesses chose Freshchat.

FeaturedCustomers has 2,133,041+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.