Freshchat References Capped?

Access even more references from these marketplace competitors

Work at
Freshchat?
Upgrade Profile
  • 4.7 / 5.0 (6794)
    Sponsored 1332+ References
  • 4.7 / 5.0 (4311)
    Premium 297+ References
  • 4.7 / 5.0 (4675)
    Premium 206+ References

Freshchat

Verified
Read 35 Freshchat reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Freshchat as their Conversational Messaging

Freshchat helps you delight your customers by driving smarter conversations on messaging channels they use whenever they need to talk to you, 24/7. At Freshchat, they will partner with you to deploy self-service capabilities setting you up for true conversational experiences, and providing instant customer service at scale, effortlessly.

Show more
Categories:
  • 35 Testimonials View
  • 22 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1461 reference ratings
4.8/5.0 (1461)
  • Summer 2025 Top Performer Live Chat Software
    Press Release Report

Check out this Top Rated Freshchat alternative

  • Customer Rating Review Score
    4.7 / 5.0 (6794)

    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

    Learn more about Zendesk
    • 728 Testimonials View
    • 518 Case Studies View
    • 86 Videos View

35Testimonials

  • “With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to …

    Duncan Tyler Customer Service Manager

  • “Our customer experience is now truly centralized, we have great visibility of our customers and are able to serve them efficiently. A combination of everything we’ve spoken about - chat …

    Diego Gesser Support Center Manager

  • “Freshchat (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support. Our customer-facing folks spend 80% of their time on Freshchat everyday."

    Mayyer Saleh General Manager
34 more testimonials currently locked

22 Case Studies

  • MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks

    Imani Masuke Head of Digital Innovation

  • Mama Money improved their resolution SLAs by 40% with Freshchat

    Deon Botha CRM Solutions Team

  • Kaafmeem aces its customer operations using Freshchat and WhatsApp

    Mayyer Saleh General Manager
21 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Freshchat Information & Resources

Read Freshchat Reviews, Testimonials & Customer References from 35 real Freshchat customers.

Browse Freshchat Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Freshchat.

Watch Freshchat Customer Videos to learn why 4 businesses chose Freshchat.

FeaturedCustomers has 1,934,159+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.