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Freshchat

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Read 35 Freshchat reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Freshchat as their Live Chat Software

Freshchat helps you delight your customers by driving smarter conversations on messaging channels they use whenever they need to talk to you, 24/7. At Freshchat, they will partner with you to deploy self-service capabilities setting you up for true conversational experiences, and providing instant customer service at scale, effortlessly.

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  • 35 Testimonials View
  • 22 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 1554 reference ratings
4.8/5.0 (1554)
  • Summer 2026 Top Performer Live Chat Software
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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35Testimonials

  • “Our customer experience is critical for us. Simple UI is very important because we’re dealing with difficult and different target markets that are not exactly tech savvy."

    Deon Botha CRM Solutions Team

  • “With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to …

    Duncan Tyler Customer Service Manager

  • “We've doubled the revenue that's coming through Freshchat - our messaging platform. Our team provides customers with white-glove concierge service through messaging, assisting them with completing their transaction."

    Michael Hopkins Vice President Sales and Service
34 more testimonials currently locked

22 Case Studies

  • Leading US Financial Services company transforms its customer service with messaging

  • Doctaly uses Freshchat to reduce COVID-19 consultation time from 25 minutes to …

    Phil Tyler Chief Operating Officer

  • On-demand delivery app, Dunzo resolves 48% of customer queries with chatbots

    Prashant Gadpale Product Manager
21 more case studies currently locked

4 Customer Videos

3 more videos currently locked

Additional Freshchat Information & Resources

Read Freshchat Reviews, Testimonials & Customer References from 35 real Freshchat customers.

Browse Freshchat Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Freshchat.

Watch Freshchat Customer Videos to learn why 4 businesses chose Freshchat.

FeaturedCustomers has 2,101,293+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.