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Freshchat

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Read 35 Freshchat reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 4 customer videos to see why companies chose Freshchat as their Conversational Messaging

Freshchat helps you delight your customers by driving smarter conversations on messaging channels they use whenever they need to talk to you, 24/7. At Freshchat, they will partner with you to deploy self-service capabilities setting you up for true conversational experiences, and providing instant customer service at scale, effortlessly.

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Customer Rating Review Scorebased on 1155 reference ratings
4.8/5.0 (1155)
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.

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35Testimonials

  • “I like Freshchat's reporting. Right from the conversation overview, team and agent performance, customer satisfaction, agent availability, and so on. It gives you a more 360-degree insight on how my team is working. It's more detailed than Intercom.”

    Amr OnsyDirector of Customer Service
34 more testimonialscurrently locked

22 Case Studies

  • How bots and automation helped Travix navigate customer service during a global crisis

    Kimberly StricklandCC Innovations Manager
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4 Customer Videos

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Additional Freshchat Information & Resources

Read Freshchat Reviews, Testimonials & Customer References from 35 real Freshchat customers.

Browse Freshchat Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Freshchat.

Watch Freshchat Customer Videos to learn why 4 businesses chose Freshchat.

FeaturedCustomers has 1,838,504+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.