“Their supportteamisgreat too – they’re always on hand to help. It’s the big difference between Fresh Relevance and other competitors.”

"Our complicated price list issue has been solved by the robust data management model and incredible customer support from the Dotdigital team and its Fresh Relevance platform. It ensures our customers see the right prices for products we suggest to them."

"The Fresh Relevance solution is something that I believe every eCommerce retailer should have."

"When they approached us with their Fresh Relevance technology, I immediately saw the ROI potential."

“Fresh Relevance is one of the easiest tools we work with, and the customer support is exceptional too. With other tools, you often get great sales and account management, but when you have a technical question you have to wait a week for a solution. With Fresh Relevance, any technical …

“Through the personalisation platform, we’re able to look at different experiences for different customer types. We’ve been able to break down how a customer sees the site and sees it differently, so each of those people would see a difference experience to the previous person. We’re able to rely less …

“We recognised that we were not maximising the sales potential of our cart abandonment emails and went in search of a purpose-built platform. This would give us the control over the design, content and scheduling of emails, as well as the ongoing performance monitoring that we needed to succeed.”

"With Fresh Relevance, we present our customers with all the products we know will be of interest to them at the right time, based on what they have browsed or ordered in the past.”

“We have achieved £31.5k in assisted conversions, across both sites, in the three months since we have been working with Fresh Relevance. Unwins is currently converting at an impressive 15% and Marshalls at 17.5%.“

"Fresh Relevance has enabled us to strengthen our engagement, by providing customers with realtime relevant information about all of the products and offers most pertinent to them."

“Hoseasons works extremely hard to generate customer demand and Fresh Relevance helps us to successfully harvest the demand we create.”

“I find Fresh Relevance reallyeasytouse and it’s made my life a lot easier, especially the automation side of things.”

“Before Fresh Relevance, we had one of those homepages that was stuffed with information. But now we can tailorthehomepagetoeachperson. We’re able to listen to website visitors and serve them what they need rather than broadcasting the same content to everyone.”

“The abandonment emails are doing really well and we’re very pleased with the results. The conversion rates are much higher than our mass campaigns.”

“It’s easy to slot in the correct messaging and use the timer rules so I don’t have to remove the banners manually once the sale or promotion is over."