179 Experian Testimonials

“Since we began using Patient Self Service, enrollments increased from 900 to more than 10,000 and our online payments increased from $200,000 to more than $800,000 per month. We now can do real-time statement changes free of charge. With our previous vendor, we could get charged $1,400 for a basic phone number change.”

“With price transparency in healthcare today, people are now expecting to understand ‘how much will it cost me?’ and Experian Health has helped us get there!”

"Experian Health’s guided search and scheduling solution adds immediate benefits for our patients, supporting our commitment to provide our patients with cutting-edge technology in the convenience of their home."

“As the IU Health Revenue Cycle team rallied to respond to the claims processing disruption, we were uniquely positioned with our long-time Experian partnership to quickly re-institute critical claims routines and restore a significant volume of claims transmissions. This would not have been possible without Experian’s nimble and comprehensive approach, immediately applying talented and committed resources that leveraged existing Experian platform infrastructure.”

“The ability to expand and simplify scheduling activities by putting scheduling in the hands of ED staff means patients are taken care of without delay.”

“Now we have pods of four people managing seven or eight service lines because it’s so easy to work. The team wouldn’t be able to go back to the old way. You don’t have to keep track of who you can schedule at what time or at what location, because the algorithm does it for you. We ran a pilot across 10-15 service lines, and the team were able to schedule without any training. It makes it extremely easy to work in different service lines that you’re unfamiliar with.”

"I have been very impressed with Experian Data Quality’s procedures and methodology. Many vendors drop out of sight after their sale is completed, but Experian Data Quality made it their business to find out how things were going and what they can do to help long after they were paid."

“We’ve tried and tested Experian’s address solutions. We’re impressed by the address matching rates, the speed and performance of their products, and the quality of the data behind the products. We have worked with Experian for a number of years and the level of support provided has also been excellent."

"You need to remember that it’s not just the expense of address correction fees; it’s the operational costs of having to reach back to customers that add up."

"One of our patients with a $200,000 bill answered a few questions and their account was found eligible for Veterans benefits. With our previous vendor we would have written the account off to charity."

"Marketing gets very expensive if you don’t have good information in the first place. Prior to Experian Data Quality, we had a return rate of over16%. Our current return rate is almost negligible."

“With rising patient costs, there has been a need for increased engagement and to keep costs low, while utilizing our resources wisely. Collections Optimization Manager is doing that for us, saving time and resources.”

“The challenge we sought to overcome by leveraging AI Advantage at our organization was just gaining more insight into how denials originate and what actions we can take to prevent those from happening.”

"I manage a team of analysts that mine data so we look for trends and KPIs and we also work with third-parties such as Experian to help give us better insight into our merchant portfolio."

“Our call strategies did not yield the desired outcomes, and we recognized the need for additional data to better support our goal. We were also mindful of the potential risk of staff burnout and the impact it could have on overall performance.”