“Training was very simple — it was clear that for staff, this solution was just another chevron in the workflow. It’s very intuitive to use. We were able to reassure them that their jobs were not going away, and we’d still be prioritizing patient relationships. And patients loved it.”

“The implementation and training with Experian Health was awesome, as has been their ongoing support, and the ability for us to better partner and communicate with our director of managed care to create more efficiency is priceless.”

“Our new patient friendly statement and patient portal has really helped to improve patient interactions with our business office. Patients appreciate having the option to connect with us online and send inquiries through the secure portal instead of only calling into our Call Center and we have received positive feedback …

"Experian Data Quality is a critical tool in improving the accuracy of our database entering new transactions with accurate data saves time and money in the long run."

"Understanding the current market and being able to quickly adapt to changes are vital to achieving growth. Experian’s Business Information Services provides us with market-leading tools and the freshest data available to help us stay competitive and make rapid, informed business decisions."

"With Experian’s Business Information Services, we have access to comprehensive information that helps us uncover new growth opportunities."

“It’s important to provide our patients with the absolute best access channels to quickly and seamlessly connect with the care they need. Experian Health’s solution guides our patients to the right care and digitally connects them with a confirmed appointment.”

“Our call strategies did not yield the desired outcomes, and we recognized the need for additional data to better support our goal. We were also mindful of the potential risk of staff burnout and the impact it could have on overall performance.”

"It’s important to demonstrate professionalism with the first impression, right from the envelope."

“Experian’s services are critical for our loyalty program and understanding who our new and existing customers are.”

“We recently went through a large technology upgrade and had no issues with Experian’s address and email software. We can reliably depend on the service’s stability and use.”

“We wanted a system with proven results in back-end automation, operational improvement and analytical performance. Novant was looking for a partner who would help to propel our patient experience to the next level.”

“Our patient community was dissatisfied with having an outside entity handle our collections, leading to numerous complaints. Our patients expressed that if they consistently paid their bills on time, then why are we still bothering them? Our CFO wanted a more customized approach to collect from our patients without disruptive …

“I think that’s when the light went on that maybe there is something better that’s worth the effort to make the switch."

"With Experian Pandora, we were able to get approval to deduplicate some of these customers based on two matches, rather than all three. While we could do the same thing though SQL queries, it was much easier to visualize using Experian Pandora.”