1078 Epicor Testimonials

"We went live on time without any real stress,and spent a lot less money than we originally anticipated. And all it took was a solid plan and a real commitment."

"We've increased sales to existing customers by five percent just because they're taking time to browse a little bit."

"We’re not a big company, but regardless of size, we need to streamline our operations in order to be successful in the future. Epicor offers us the tools to do just that and more."

“One of the great things about Prophet 21-and what we've been able to do with it-is we can see so deep into our business so quickly. If we're having an issue in a product line, if we're having an issue in a facility, a sales process, a pricing issue, anything like that, there's a mountain of data at our fingertips. Once you become adept at extracting that information, getting that visibility very quickly, getting it into the hands of the right people, you can make very impactful business decisions.”

“Epicor BisTrack software makes process workflows more efficient and helps us budget, forecast, and set operational goals so that we can remain a successful and growth-oriented business.”

"Epicor listens to our needs, wants, and they are often able to add what we ask into future releases. The company truly values its user community. Prophet 21 is just such a terrific ERP system. It punches above its weight class and it punches up to the top ERP systems - it can handle everything from EDI to order automation to shipping confirmations to wireless warehouse.”

“Prophet 21 wasn't one that came up on the radar when we looked for a new ERP system,” said Matt Kooken, chief financial officer for Links Unlimited. “One of the businesses nearby was using it and insisted we come check it out. We went over, and in less than half an hour, our team looked around at each other and said, 'this is absolutely what we need.'

“Once we implemented Prophet 21, we were able to better forecast to be able to see orders in process-which made us better at managing inventory. The SQL-based system allows us to pull all of the information out for us to run our own reports on what's selling, what's not selling, which customers are buying more, and which ones aren't. It's become a central part of our growth.”

“There's little doubt in my mind that we've picked up margin and efficiency using the Epicor BisTrack solution, but the quality of the service we can give our customers has also been greatly enhanced.”

“We tell other dealers that the first BisTrack add-on application that anyone should buy is BisTrack Delivery. It's a staple in our business and having the visibility and real-time information is crucial for success.”

“Epicor has cut time out of going to multiple places to find multiple things. The more that we're able to integrate into Epicor, the more that we're able to use the software itself to do what we need to do-it's all in one place, and it saves a tremendous amount of time by being able to go there, click, and get the information you need.”

“It's a pretty intuitive system. It's easy for people to pick up, and it's also easy to use as well. The dashboard functionality is easy to develop and implement, and it really gives you that real-time data when you need it.”

“We always know what we have to ship every day, and it just makes scheduling the production much easier. We can also see a lot of notes in the system, which gives us great flexibility in providing information throughout the company, so anybody can log in at any time and see the status of a job.”

“For us, the customer's experience is the reason we're here, so that's obviously very important. Each and every time, we must engage our customers responsively, interact with them and provide them with products and services that meet or beat their expectations. Epicor has helped us evolve on how we keep up with our customers and put us in a great position to help us grow as we embrace the future of manufacturing.”

“Some of the most significant challenges we face are increasing customer demands from the standpoint of technical ability, documentation, and service lead-time being reduced, but yet wanting it all for less. The cost is very competitive out in the market today, so we must maintain our competitiveness through having technology reduce the time to get the product to market.”