1081 Epicor Testimonials

“We chose the iScala system for Hospitality for its scalability, flexibility, and extensibility to help us streamline our business processes. It is also user-friendly which enables us to train our 807 staff quickly, allowing us to focus on our core business.”

“We had a prior software vendor which lacked the tools, integration capability, and flexibility we needed to modernize and expand. We had adopted TrackAbout for cylinder rentals and learned that Epicor integrated with it. That piqued my interest.”

“The data is just so logically organized; everything is right there. It only takes moments to review a customer’s entire purchasing and credit history. It used to take us twice as long to find and rectify problems. Plus, I can now reconcile the financial accounts for all four locations and EHA in hours instead of days.”

“It's really important for us to have an online shopping experience available for our customers. Many of our customers have moved out of state, but they can still shop with us. We also get to serve many new customers across the United States who had never heard of us until they found our site-55 percent of our online shoppers are from out of state. eCommerce really helps us keep and grow our customer base.”

“No matter what happens, whether we have a catastrophic event or a minor outage, with FFL Compliance Manager we will be able to collect all the ATF-required FFL information needed quickly and efficiently.”

"Epicor played a major role in helping our team to learn and take advantage of the new functionality in the latest version of Epicor ERP. Their web-based educational videos allowed us to assign training via email and monitor each person's progress. By completing online training in advance of our target launch date, our team transitioned easily to the new interface, because they already knew what to expect-which meant little to no downtime when we went live."

“One of the great things about Prophet 21-and what we've been able to do with it-is we can see so deep into our business so quickly. If we're having an issue in a product line, if we're having an issue in a facility, a sales process, a pricing issue, anything like that, there's a mountain of data at our fingertips. Once you become adept at extracting that information, getting that visibility very quickly, getting it into the hands of the right people, you can make very impactful business decisions.”

“Epicor BisTrack software makes process workflows more efficient and helps us budget, forecast, and set operational goals so that we can remain a successful and growth-oriented business.”

"Epicor listens to our needs, wants, and they are often able to add what we ask into future releases. The company truly values its user community. Prophet 21 is just such a terrific ERP system. It punches above its weight class and it punches up to the top ERP systems - it can handle everything from EDI to order automation to shipping confirmations to wireless warehouse.”

“Prophet 21 wasn't one that came up on the radar when we looked for a new ERP system,” said Matt Kooken, chief financial officer for Links Unlimited. “One of the businesses nearby was using it and insisted we come check it out. We went over, and in less than half an hour, our team looked around at each other and said, 'this is absolutely what we need.'

“Once we implemented Prophet 21, we were able to better forecast to be able to see orders in process-which made us better at managing inventory. The SQL-based system allows us to pull all of the information out for us to run our own reports on what's selling, what's not selling, which customers are buying more, and which ones aren't. It's become a central part of our growth.”

“There's little doubt in my mind that we've picked up margin and efficiency using the Epicor BisTrack solution, but the quality of the service we can give our customers has also been greatly enhanced.”

“We tell other dealers that the first BisTrack add-on application that anyone should buy is BisTrack Delivery. It's a staple in our business and having the visibility and real-time information is crucial for success.”

“Epicor has cut time out of going to multiple places to find multiple things. The more that we're able to integrate into Epicor, the more that we're able to use the software itself to do what we need to do-it's all in one place, and it saves a tremendous amount of time by being able to go there, click, and get the information you need.”

“It's a pretty intuitive system. It's easy for people to pick up, and it's also easy to use as well. The dashboard functionality is easy to develop and implement, and it really gives you that real-time data when you need it.”