1078 Epicor Testimonials

“We are impressed with the value KBMax [Epicor CPQ] has brought to the RFQ and downstream processes. Our internal administrators are always making improvements.”

"Catalyst eliminates the possibility of lost orders, and we're saving an average of ten minutes per special order. That's really important for us because 25 percent of our business is special orders."

"Epicor is an experienced multinational ERP company with a wide range of trusted, industry leading solutions. With offices and partners in many different regions, they offered all-around support for us worldwide. Epicor ERP has a built-in solution specifically for the manufacturing industry that is in full compliance with Techcomp’s intracompany and industrial needs."

"Epicor has helped us keep the playing field level with some of the big-box competition. We are able to be more successful when we utilize the system properly, especially when it comes to controlling inventory and having accurate information, which also ties into growth."

"We use BisTrack software soup to nuts on everything-from financials through to EDI-it's the core of our business."

“Our customer service has been able to grow because we now have live data to work with. Our sales people can find the orders, they can process the orders themselves, they can check on the orders, and they can expedite the orders quickly. We could not do that in the past. When a delivery is made, we capture the signature so we don't have to go back and hunt through paperwork. Our employees can sit at their desks and do their work.”

“Prophet 21 enables us to connect with a customer through the Mobile Proof of Delivery-the signature capture function allows us to give the customer real-time data. So if they're calling in to check and see when we delivered a product, we can go into the order and it will tell us right there and then what time the customer signed for it, who signed for it-even if they weren't there, we can get a picture showing where the delivery was made. And that just goes to reinforce our customer service.”

“I look at growth in a couple different ways, but the main way I look at growth is our profits. You can have sales high and low, but you still need the profits to pay your employees, expenses, and other things that come along. With Prophet 21, we were able to look at different aspects of the program. They offer different reports, so we can keep track of the profits and take a deeper look at what's going on. I get certain alerts, other people get other alerts, and that way we can see what's happening, on time, in time.”

“Our growth strategy really entails using technology to win. For us, being a small company, we have to use our resources to the max. With Prophet 21, we can now open up our customer database, use the CRM module, and be able to really drive growth by expanding on our customer relationships and making sure we're giving the finest customer service, because that's what we think drives growth in our business."

“Epicor has gone a long way into helping us deliver that next level of customer service and give that ultimate customer experience. It's actually one of the things that we pride ourselves on.”

“The Eagle system can be set up by vendor and by store, and it helps us track inventory at our three locations. It is a truly flexible system.”

“We now do a lot more with gift cards, dynamic promotions such as ‘Buy These Together and You’ll Receive a $20 Gift Card. The Gift Card Viewer allows us to track our promotions, which is something we couldn’t do in the past. “Adding the Eagle gift card solution was a smart move as there are a lot of tiein advertising possibilities that we intend to use.”

"In one of our locations we saw an $80,000 increase in margin alone with the implementation of Epicor solutions, all because we have reliable information to see where to make modifications within the business."

“I’ve attended every conference since joining the company six years ago. We never fail to learn new things that improve our productivity and efficiency. Most recently, we attended the universe file structure class. It provided new insights into the system that I didn’t know existed. It changed the way we do business."

"We wanted a software package that would never outgrow our company and always be updatable. I can honestly say Epicor has been consistently one step ahead of us, providing far more support than we needed or expected."