1078 Epicor Testimonials

"We went live on time without any real stress,and spent a lot less money than we originally anticipated. And all it took was a solid plan and a real commitment."

"We've increased sales to existing customers by five percent just because they're taking time to browse a little bit."

"We’re not a big company, but regardless of size, we need to streamline our operations in order to be successful in the future. Epicor offers us the tools to do just that and more."

“FFL Compliance Manager makes our jobs easier because it takes less time, it's quick to navigate, easy to do background checks, and simple to follow up with the ATF when you get a trace request. It also helps us work towards our revenue goals, because it frees up time for us to sell more and do less paperwork. I've already cut my paperwork in half and save about 15 hours a week.”

“We look at FFL Compliance Manager as an easier, more organized way to get all of our A&D bound book information done in a timely manner. I can take the firearm inventory count sheet report and plug it into a spreadsheet and then do my weekly inventory directly from that by scanning boxes. This saves me at least 45 minutes a week because I'm not flipping through different paper bound books and trying to find a particular firearm.”

“The Epicor Range Management system is user friendly and features easy-to-read descriptions for setting up ranges, bays and lanes, and training others on system capabilities. Limited pop-up windows make navigation a breeze and actions are seamless from one to another. Easy-to-access buttons and shortcuts make transactions of all types efficient.”

“An integration between our point of sale (POS) and firearms acquisition and disposition (A&D) recordkeeping was paramount in our selection process. The Eagle N Series software and the FFL Compliance Manager application will provide us with the necessary integration, customizable reporting, and firearms inventory tracking for peak operations and ATF compliance-while helping us to eliminate manual processes.”

“The ability to manage and control our business with real-time information has been a game changer. Their responsiveness to our industry-specific issues has been incredible, and they have solved every challenge we have thrown at them. We wanted the ability to grow our business without being held back by technology, and we are confident that Epicor will be a great business partner for many years to come.”

"The most valuable aspects of the FFL Compliance Manager solution are an increased confidence in our data because of the system and competitive advantage."

“Smith and Edwards is unique because of our product mix. Because of our wide variety of products, we lean almost entirely on our Epicor Eagle N Series software and other Epicor applications to smoothly manage operations. No matter if we are working on manufacturing, soft goods, firearms, or back-office tasks, there is an Epicor solution that helps us make our business run better, more efficiently, and be more profitable. Epicor is a great partner.”

“Eagle N Series software has been a huge support to me and my staff, because we're not going to run out of hooks, sinkers, or a particular call-for example. We're always going to have items in stock, which keeps us confident and our customer coming back-this is a big deal, because consumers today have a sense of immediacy. One of the most frustrating things with our previous software was that we'd tell a customer, 'Yes, we have that product.' Then, we'd go to that product hook and there was no product. Making sure we're always in stock is essential. Epicor keeps us on track, helps make sure we're not overstocked or understocked, and that products are priced correctly. We've increased our margin in sporting goods by 10 percent and look forward to more increases in the future.”

“They make the entire process quick and much more accurate. They also give us more functionality. For example, if there's a new item count when we're doing inventory checks, we can simply replace the inventory number right there on the gun. We can also use them to change item locations quickly and price check for customers when out on the floor-we don't have to go back to a computer to do those things. Another cool feature of the Mobile RF guns is that we can make lists-whether we're creating a list of ammo for a gun range project or a list for a wedding registry-which has been very valuable to us and helps build those relationships with customers.”

“It's really important for us to have an online shopping experience available for our customers. Many of our customers have moved out of state, but they can still shop with us. We also get to serve many new customers across the United States who had never heard of us until they found our site-55 percent of our online shoppers are from out of state. eCommerce really helps us keep and grow our customer base.”

“No matter what happens, whether we have a catastrophic event or a minor outage, with FFL Compliance Manager we will be able to collect all the ATF-required FFL information needed quickly and efficiently.”

"Epicor played a major role in helping our team to learn and take advantage of the new functionality in the latest version of Epicor ERP. Their web-based educational videos allowed us to assign training via email and monitor each person's progress. By completing online training in advance of our target launch date, our team transitioned easily to the new interface, because they already knew what to expect-which meant little to no downtime when we went live."