1078 Epicor Testimonials

"Prophet 21 is basically the foundation of everything we do. Prior to its use, too many people were involved with the daily handling of payments, as well as the receiving and ordering of inventory. As a result of implementing the system, we are now equipped to respond faster and more accurately to customer requests throughout all 11 branches."

"Since we’ve updated our special order processes with Eagle,we no longer have special orders that 'fall through cracks.' We now exceed customer expectations."

"We could not have accomplished our goals without the front and back office integration and Epicor’s support team. It improved productivity, reduced paper consumption and has made company processes more seamless."

“There are several challenges around making sure that you can maintain those margins, so we’ve got to be absolutely buttoned up on everything we do here to make sure we can continue to drive the profitability investors expect.”

“For years, we used a home-grown system, but we recognized we had to make a change to stay competitive. Epicor was a provider we initially reached out to, and we instantly realized that Epicor BisTrack software was a powerful system-the support was impressive and it was an industry leader. We selected the BisTrack solution to help us maintain successful and growing operations.”

“I think that if you’re going to look for the best software in the market, it’s going to be BisTrack. It is the leader in functionality, scope, enhancements, and rapid development. The entire BisTrack team is professional—their attitude, work ethic, intelligence, and knowledge of the industry is remarkable. They are head and shoulders above every other software vendor we looked at. We want a partner that wants us to succeed, and that’s what Epicor is all about—making it easier for us to succeed. Every day we save hundreds of man-hours, and we’re a lot more accurate—and that’s all thanks to BisTrack software.”

“BisTrack software has many more capabilities than our previous software, and there’s more than one way to do something. BisTrack software allows us to customize our suggested orders for each person or each component. For example, I do things differently with the door mill orders than lumber orders. The customization of BisTrack also allows us to do our suggested orders by sales or by usage. It makes my job easier and quicker because I’m getting what I need to look at—not what everybody needs. Our old system had the same view for everyone.”

“We can see sales history, open orders, or open POs for that specific department. This means our team members don’t have to search through every single order to find the information they need—they can just open the applicable dashboard. We used to be required to go through all 15 or 20 tickets to find the one we wanted. Now that we’ve switched to BisTrack software, we’re able to get these dashboards at the touch of a button. Our sales team is able to get data faster and access more timely information for our customers without having to search through a multitude of open orders.”

"Because of the AP Automation tool, we have moved to a completely paperless environment. We’ve eliminated all our filing cabinets and can simply go to related documents to access any information we need at the click of a button. It saves time and quite a few phone calls."

“Moving to the Epicor Eagle N Series system was a very good move for us. We looked at different systems, but ultimately selected the Eagle platform because of the great company culture as well as innovative technology.”

"We decided that with Epicor's strong retail industry expertise and advanced technology, it was the best fit for our company and offers the functionality that will help us get where we want to be."

"The FFL Compliance Manager has allowed our retail associates to record the acquisition and disposition (A&D) of firearms faster. In addition to that, it has enabled us to take accurate inventories by querying the open dispositions and then physically conduct the firearm inventory. As a result, we’re much more efficient and accurate—making all the information that Sportsman’s Guide has more uniform and easier to access."

“In terms of future plans, we want to bring a 'good, better, best' model to the market. Our goal is to continue to increase our customer base-our partnerships with Epicor and Orchid Advisors will help us get there faster.”

“With FFL Compliance Manager being a cloud-based solution, the data is encrypted, so we have no concerns about the security of our data. Data storage is in the cloud in addition to a manual backup on site, which is required by the ATF.”

“With the digital forms in FFL Compliance Manager, I've had customers come into the store, pick a firearm, complete the digital form, and they're out the door in fifteen minutes. For paper forms, customers typically complete the entire process in roughly half an hour. Those that use the digital form now have more time to shop in our store.”