"There is no question that we've seen a return on our investment.Our business would not have grown to its current size without Tropos.It allows us to be more competitive in the market, gives us credibility with our clients and enables us to run a profitable business."

"Epicor Kinetic is a highly flexible and scalable solution which enabled us to easily configure the system to meet OW Lee's specific needs. As a dedicated ERP partner, our goal is to provide our customers with solutions that will make their businesses more successful and efficient as well as ensure …

"Our technicians were manually generating estimates, and when you do that there’s a lot less confidence and precision in the process. Customers start to negotiate and technicians were more inclined to mark own prices. Epicor eliminated all of that for us."

“We also have a plant in North Carolina, but both plants use Epicor, so there’s a lot of commonality in terms of processes. While managing multiple locations can be a challenge, Epicor reduces the complexity by allowing us to increase production capacity without operational issues.”

“There are several challenges around making sure that you can maintain those margins, so we’ve got to be absolutely buttoned up on everything we do here to make sure we can continue to drive the profitability investors expect.”

“For years, we used a home-grown system, but we recognized we had to make a change to stay competitive. Epicor was a provider we initially reached out to, and we instantly realized that Epicor BisTrack software was a powerful system-the support was impressive and it was an industry leader. We …

“I think that if you’re going to look for the best software in the market, it’s going to be BisTrack. It is the leader in functionality, scope, enhancements, and rapid development. The entire BisTrack team is professional—their attitude, work ethic, intelligence, and knowledge of the industry is remarkable. They are …

“BisTrack software has many more capabilities than our previous software, and there’s more than one way to do something. BisTrack software allows us to customize our suggested orders for each person or each component. For example, I do things differently with the door mill orders than lumber orders. The customization …

“We can see sales history, open orders, or open POs for that specific department. This means our team members don’t have to search through every single order to find the information they need—they can just open the applicable dashboard. We used to be required to go through all 15 or …

"Because of the AP Automation tool, we have moved to a completely paperless environment. We’ve eliminated all our filing cabinets and can simply go to related documents to access any information we need at the click of a button. It saves time and quite a few phone calls."

“Moving to the Epicor Eagle N Series system was a very good move for us. We looked at different systems, but ultimately selected the Eagle platform because of the great company culture as well as innovative technology.”

"We decided that with Epicor's strong retail industry expertise and advanced technology, it was the best fit for our company and offers the functionality that will help us get where we want to be."

"The FFL Compliance Manager has allowed our retail associates to record the acquisition and disposition (A&D) of firearms faster. In addition to that, it has enabled us to take accurate inventories by querying the open dispositions and then physically conduct the firearm inventory. As a result, we’re much more efficient …

“In terms of future plans, we want to bring a 'good, better, best' model to the market. Our goal is to continue to increase our customer base-our partnerships with Epicor and Orchid Advisors will help us get there faster.”

“With FFL Compliance Manager being a cloud-based solution, the data is encrypted, so we have no concerns about the security of our data. Data storage is in the cloud in addition to a manual backup on site, which is required by the ATF.”