1078 Epicor Testimonials

"We were particularly impressed with Service Connect. It was immediately obvious how it could be used to automate many of the processes that were currently taking place by hand, as well as interface with other systems."

"I wanted something powerful that would help us grow our business. With Eagle, the detailed information is at our fingertips. We are able to provide faster, more efficient service to our customers, while simultaneously saving valuable employee time."

"We knew we could seriously increase efficiencies if we streamlined business systems and enabled our plants to work together. Epicor made our transition painless and the Epicor BVP system enables us to meet customer needs while at the same time increasing productivity."

“Our Prophet 21 system has really been the backbone of our entire operation, whether it’s from ordering product to put on our shelves, processing orders, shipping, invoicing, order confirmation. Prophet 21 is there every step of the way.”

"BisTrack software has allowed us to grow and reach new markets quicker. It gives us a chance to expand our offerings, because we can look at our inventory levels and see products that are selling fast, as well as what's not leaving the shelves. From there, we can make business-changing decisions instantaneously."

"With the technology that BisTrack software affords us, we can already do tasks faster, more efficiently, and provide our customers with that extra level of service."

“From an inventory perspective, BisTrack software has given us the ability to improve precision. We’ve started using kits to help us account for bill of materials products, which has really brought real-time accuracy to our business. Now that we are beginning to utilize cycle counting as a way to keep our data up-to-date and streamline the inventory process, we don’t necessarily have to get 30 people together for two days to count the entire yard. We’ll be able to trust that the information in the system is accurate. We’ve been able to increase margins, because we know we have more consistency with how our price tools are set and having products delivered to the customers in a more focused fashion. We have seen great benefits with BisTrack software, and I know there’s certainly more to come.”

“BisTrack software is a great fit for the lumber and building materials industry. It’s extremely beneficial for us having so many different divisions that each have unique needs. Because BisTrack is customizable, it meets the needs of each separate division. Epicor has a strong history of working with lumber and building materials dealers, and they understand the needs of the industry.”

"We asked Epicor to get us live sooner rather than later, as it would make us a better company than our legacy system had us at. The Epicor consultants delivered-and delivered with a bang that was better than expected."

"Since we converted to Prophet 21 application, we have quadrupled sales, reduced shipping days from four to one, and vastly improved productivity. Prophet 21 has given us a foundation to thrive in this hyper-competitive environment."

“While we are a company with a long past, we recognize that we can’t live in it. We have to live in the future, and we believe that Epicor technology is going to be the catalyst for our future.”

“Data visibility is a key factor in a distribution business, especially a mid-sized company like ours. Having the information at our fingertips is very helpful, especially in my position. I think having this information so readily available helps us to make quicker decisions, but it also allows us to make better decisions, because we have such a variety of information available to us that we can look at several different aspects very quickly.”

“As operations manager, I am able to go into the system and—at any given time—click and find the information that I need. Everything is right there at the tip of my fingers.”

"When we actually jumped to Epicor ERP 10, the product configurator changes were incredible from 9.05, and the efficiency change in running a job was also amazing. We were hearing from our users speed improvements of 30 percent, but I think it's been much faster than that for us-it's been a huge timesaver that makes it a worthy investment to upgrade our ERP."

“We also have a plant in North Carolina, but both plants use Epicor, so there’s a lot of commonality in terms of processes. While managing multiple locations can be a challenge, Epicor reduces the complexity by allowing us to increase production capacity without operational issues.”