1078 Epicor Testimonials

“Our problem was simple—we couldn’t find parts, We were experiencing upwards of 100 ‘zero picks’ a day. Most of those parts were in our warehouse in some location but the problem was getting worse with our growth. We had a feeling we had the stuff but just couldn’t find it.”

"Epicor inspires us to strive for greatness, because they constantly enhance their software, which then allows us to serve our customers by using the latest technology. Epicor plays a vital role in the growth of our company."

"BisTrack is the best product on the market. Our business information is far more accurate, and certainly more timely. Quite frankly, we run the business better now."

“BisTrack is what our business runs on and it makes an impact on everything we do. Now four years after implementation we still look forward to new features as they become available and I still have no doubt that we made the right decision.”

"Our people and our stock holding are what differentiates us in the market... we try to offer the best possible customer service and we hold £4 million worth of stock across our branches-most of which is available for delivery the following day."

"The Thai market with its different pricing policies on raw material and supplies made things very difficult and complicated for the system configuration. However, we did not face this with Epicor iScala as the solution aided us in enhancing our sales performance."

"In the past we have held excess stock levels to ensure every job will be fulfilled. We can now be sure of that without overcrowded stockrooms because our forecasting production variances are so accurate and up to date."

"The fact that we can scale from processing just a few hundred orders per day to thousands is a huge benefit to us. It means that we now have a platform in place that can support the growth of the business."

"The packages we had in place were getting old, they were transaction driven and couldn't integrate with the major retailers that we do business with. This was holding back the business, reconciling data and figures between systems was getting very time consuming and pricing was handled manually on spreadsheets. One of the key benefits we've immediately seen with moving to Epicor was bringing everything into one single place. We now, for example, have one complete pricing matrix that manages customer pricing, which is a very complex piece. This has been one of the real successes from implementing Epicor ERP."

“Epicor invests significantly in research and development; they offer cutting-edge technology that is always a step ahead of their competition. This means that we are able to offer our clients proven, award-winning products to meet their specific business requirements.”

“We had an inventory in excess of £20 million in five sites. We found we were actually carrying a lot of stock because we didn’t know how much stock we had. One of the big benefits of LumberTrack is that we have probably two-thirds of the stock that we used to carry. We are now at a much healthier stock level.”

“There is no doubt that we are a more efficient business. The fact that information is now easier to get hold of has allowed us to rapidly make better informed business decisions, not just about production scheduling, but recruitment and where to investment in new machinery.”

"It would be very useful for us to be able to provide IT support to overseas operations without having to implement complex systems locally."

"We realized that we were not getting the information we needed out of that system. Every time we had to research something or look for data, it took a long time and endless work to get little bits of information in order for our company to run. We ended up selecting BisTrack software because we realized it was a platform that would allow us to get the information we need, exactly when we need it—whether trying a quick SQL query or creating a dashboard that a customer, employee, or manager needs to make a decision. We can now quickly access that data, whether it’s emailed, displayed on a smartphone, or on a computer. With BisTrack software we can get that information in a quick and efficient manner."

"We provide a superior value to our customer over our competitors, and I think Prophet 21 is the key to that, things—like inventory accuracy, shipping accuracy, and the ability to answer customers’ questions and meet their needs—those are all driven from the Prophet 21 system. That’s the heart of our business."