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Enghouse Interactive Case Studies

  • Southeastern Grocers - Customer Case Study

  • Adrienne Arsht Center - Customer Case Study

    James J. ThompsonAssistant Vice President of Information Technologies
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    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.

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    Vocalcom is a leading provider of cloud-based omnichannel customer engagement solutions with an international presence in 47 countries and 28 years of industry expertise. With our renowned Hermes360 inbound & outbound dialer, we support the world's leading brands and outsourcers in proactively managing their customer service. Vocalcom offers an innovative solution, driven by CRM and AI, enabling the development of more respectful and effective personalized customer interactions.

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    Convoso is an industry-leading provider of multi-channel marketing automation software. Their goal behind starting Convoso was to create a solution that would revolutionize the way call centers communicate with their customers. Their mission at Convoso is to provide their customers with products and services that will generate and convert more leads faster using the right channel, with the right message, and at the right time.

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