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Coconut Software makes it effortless for customers to connect with their financial institution. Our enterprise appointment scheduling and lobby management solutions are used by leading banks and credit unions across North America, including RBC Royal Bank, Arvest Bank, Vancity, and Rogue Credit Union. The result? A seamless customer experience that’s improved NPS scores, reduced wait times, and increased conversion rates for the organizations who use it. Founded in 2011, Coconut Software is headquartered in Saskatoon, SK with offices in Toronto, ON. For more information, please visit www.coconutsoftware.com
Save your customers from the frustration of waiting and crowded lobbies. Decrease wait time by 50% and increase CSAT up to 97%. Qminder helps service locations deliver a superior waiting experience and decrease wait time with methods like virtual queuing, remote sign-in, and self-check-in. While dispersing crowds and eliminating physical waiting lines, you can stay in touch with your visitors with the SMS functionality, even if they are checking in remotely. The system gathers and provides data on location performance, allowing managers to make informed decisions about staffing, scheduling shifts, hiring extra help, and more. Because of its marriage of high-quality service design and data-backed intelligence, Qminder is trusted by customer experience-centric companies worldwide, including Apple, Johns Hopkins, Uber, AT&T, and Verizon.
Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.
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