"We’ve been using EckohPAY (Eckoh's Payment IVR) for over 15 years and our collection rates have improved to around 95% with more than one third of these being collected outside business hours. Plus, our agents also have more time to chase the harder-to-collect fines."

"It’s now easy for our customers to do simple tasks such as paying a bill or checking their balance using the EckohPAY service. We’ve also seen reduced queue times in our contact center which has increased customer satisfaction as well as taking more payments than we anticipated. The service has …