44 Dun & Bradstreet Case Studies

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Case studies are helpful for understanding how similar needs may have been addressed by Dun & Bradstreet.

FeaturedCustomers.com has 44 case studies. Browse this list to see how Dun & Bradstreet has worked with different customers like Neopost and Autodesk.
Case studies are helpful for understanding how similar needs may have been addressed by Dun & Bradstreet.

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Neopost’s successful enterprise-wide data integration has created customer and prospect clarity – and the knowledge the company needs to spot new opportunities on the horizon. McLaughlin and Anne represent a unique cross-functional partnership that has made it possible. But they haven’t been doing it on their own.
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Greg McLaughlin

CRM Director, Neopost North America
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Neopost also realizes that the tools that enable this process are only valuable when good data flows through them. “Data quality is the foundation we build everything else on,” Rakoczy says. “For us to have credibility to sell to our customers, we’ve got to have impeccable data quality ourselves. D&B has done a great job of doing the education and the process improvement steps we needed to be successful in data quality.”

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Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics. For more about Dun & Bradstreet, visit DNB.com.
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Patrick Booher

Director, Customer Data Management Autodesk
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Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics. For more about Dun & Bradstreet, visit DNB.com.
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Patrick Booher

Director, Customer Data Management Autodesk
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Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics. For more about Dun & Bradstreet, visit DNB.com.
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Lindsey Wohrer

Director of Marketing Communications, CMIT Solutions
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Collaboration with Dun & Bradstreet is part of the Staffmark credit and collections process from start to finish. From the time Staffmark receives an initial order from a branch office to evaluate to the time they wrap up a file. “We rely on D&B’s report and we’re confident in the material we have to make sound credit decisions,” says Rachael Corns Staffmark manager of credit and collections. “Our branches know that when we tell them we feel good about a D&B report, that we’ve made a good decision.”
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Lesa Francis

President & CEO
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The Spectrum Data Quality Process module was then deployed to de-duplicate existing Salesforce.com account records, and establish a nightly batch process to cleanse, update and de-duplicate newly created or modified records. To de-duplicate information, Spectrum assigned “confidence codes” to data that is matched during the Spectrum Universal Address Module Match process and the Dun & Bradstreet match process. Records with high confidence codes are automatically updated in Salesforce.com via a nightly batch process. Mid-level confidence codes go through a “Data Steward Review” process through which business users can review the record and make a decision on whether to update it with new information. Records with low confidence codes are not updated.
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Krishna Shah

Senior Director of Enterprise Information Management
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At Pitney Bowes innovation and growth go hand-in-hand with long-held ideals on collaboration, integrity and accountability to deliver value for our customers. Everything we do has one goal—to help our customers achieve their goals. We power billions of physical and digital transactions in the connected and borderless world of commerce.
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Andrew Ford

VP for Marketing and Communications, Europe, Pitney Bowes
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D&B advised us to use Portfolio Manager to get insight on our customer portfolio. D&B Access for the Internet (DBAI) was then advised to be the most suitable product for monitoring customers. A standard solution was not sufficient to determine our credit limits and a custom solution was required. Ultimately, we chose Global Decision Maker (GDM). We performed a regression analysis to see if a link could be discovered between customers, which is specific for a branch for example. Together we analyzed the portfolio of our customers over the last two years. This showed us which customers had not paid, as well as the signals they had given. The custom solution of D&B has the extra advantage that we can also load the data into our own SAP system. Along with high quality data and specific expertise with scoring models, D&B offers additional insight such as payment experiences, data from public sources, such as the Chamber of Commerce, debt collection, concern structures and interviews). We can trust this information thanks to D&B’s quality assurance processes.
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Michael van der Steen

SBU Credit Manager, AkzoNobel
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– Finally, the Supplier Portfolio manager provides a “family provider” analysis that uncovers corporate linkages among suppliers. This information can strengthen the negotiating position of Atlas Copco by enabling the company to generate group-level discounts.
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Mike Callens

VP Sourcing
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We had so much information, but we didn’t know what to do with all of it,” says Laurence Goldberg, BDO’s National Director of Receivables Management. “We serve clients across the spectrum of industries in the United States, from small private companies to billion-dollar public and private organizations. We needed to develop a methodology to consistently use the data to identify credit insight regardless of business size and type.
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Laurence Goldberg

National Director of Receivables Management, BDO
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We believe the following applies to credit management: “prevention is better than cure”. Our relationship with Dun & Bradstreet is based on this premise. With Portfolio Manager we always know with whom we are doing business. This limits our risk, because incorrect decisions are prevented. Looking ahead, we expect to proceed to an automated integration of the data of D&B in our own systems, such as our ERP, so that a complete overview is quickly produced of what is current and what is history. D&B fully supports us in this process of business intelligence.
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Wilma Arends

Credit Risk Manager at Belden EMEA
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Thierry Maquet

Credit Rating & Training Officer, BAT
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Brad Freeman, Manager of Business Processes and Operations, Complete Innovations “We deployed D&B360 because we needed features like Look-a-Like tightly integrated with the CRM – that was our No. 1 requirement.”
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Brad Freeman

Manager of Business Processes and Operations, Complete Innovations
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In addition, Dun & Bradstreet automatically embeds and refreshes data and related social media, news, and more, with F5’s database of customers and prospects, adding new external data elements to their customer data for a more complete perspective. Finally, the D-U-N-S® Number allows F5 the ability to link customer accounts using D&B’s 3 million complete corporate family trees to get a holistic view of the account—including a view into who it is doing business with and who it is not, a valuable insight that allows them to quickly identify the best new cross-sell and up-sell opportunities within their customer base.
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Andrea Jagla

Senior Manager, Sales Operations
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Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics. For more about Dun & Bradstreet, visit DNB.com.
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Brennan Turner

President, FarmLead
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The ability to prioritize our collections and manage our customers’ credit limits more efficiently enables us to support our sales team in growth opportunities, versus fighting fires and writing off bad debt.”
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Betsy Nothom

Credit Manager, Hartfiel Automation
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Also important was Dun & Bradstreet’s ability to integrate with SAP. In addition to Portfolio Manager, Recticel also uses DBAI. This online portal enables Recticel to download detailed reports from every legal entity, concerning existing customers, potential customers, suppliers, competitors, and so on. DBAI is a useful addition to Portfolio Manager because the module gives access to even more detailed information, such as the turnover and net profits of companies, their complete balance sheets, or important legal information. These extensive reports allow Recticel to carry out even more in-depth analyses.
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Karel Van Tendeloo,

Corporate Finance Officer & Central Credit Coordinator, Recticel
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Dun & Bradstreet (NYSE: DNB) grows the most valuable relationships in business. By uncovering truth and meaning from data, we connect customers with the prospects, suppliers, clients and partners that matter most, and have since 1841. Nearly ninety percent of the Fortune 500, and companies of every size around the world, rely on our data, insights and analytics. For more about Dun & Bradstreet, visit DNB.com.
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Rick Dijkers

Credit Manager, SITA Netherlands
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Compliance Check met all of Teck’s requirements. As a result, the company has automated and streamlined its anti-corruption compliance process and enabled full compliance with internal policies. The combination of Compliance Check and Supplier Risk Manager has helped Teck significantly reduce its anti-corruption risk.
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Phillip A. Pesek

Anti-Corruption Compliance Counsel, Teck
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“Implementing the tool within the organization was simple. Globally, the D&B database is accessible via an online portal. Harmonising the TNT IT systems and processes to Market Insight was a bigger challenge. The fact that we were going to use a new system and revised processes sometimes met with some natural resistance. But that didn’t take long because it quickly became clear that the use of Market Insight combined with the new method results in more ‘golden’ leads: a higher conversion and therefore more customers.” TNT Express and D&B have entered into a long term cooperation. “We continue to use Market Insight and the revised method worldwide. In the future we hope to use more capabilities of the tool. If all the processes run well, we would like to see how we can use all the capabilities in the system for the benefit of our existing customer database and better screening and by expanding cross-sell and upsell efforts. Furthermore we want to use the data from Market Insight for event-driven marketing and a customized marketing approach by customer. “We look forward to continuing to increase the effectiveness of our marketing approaches,” said Liezenberg.
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Laurens Liezenberg

Business Development Manger, TNT
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The TDM user interface consists of an easy-to-read dashboard featuring ‘traffic lights’. All relevant data and communications are stored in the system and the entire decision-making process is automated, providing workflows for automatic approval by the correct person. It can be viewed by everyone and is fully compliant.
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Roy Kuipers

EMEA Credit Manager, Tyco
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Dun & Bradstreet Portfolio Manager is an online analysis tool that merges USG People’s customer receivables data with Dun & Bradstreet’s databases to provide clear insight into the company’s portfolio of customers. It enables USG People to pinpoint the main areas of opportunity as well as risk, so the company can better target its credit management resources and make more informed credit decisions, based on the company’s own unique circumstances. USG People’s various departments uploaded their information weekly into Portfolio Manager. Their data was combined and enriched by Dun & Bradstreet, which matched USG People’s debtors and customers with its global business data using the Dun & Bradstreet D-U-N-S Number. Portfolio Manager provides USG People with reports highlighting the potential risks of its customers, such as those who are most at risk of delinquent payments or failure.
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Dirk Braet

Group Credit Manager at USG People
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Founded more than a century ago in Orange County, NY, Orange County Trust has long been guided by a principle simple to articulate but not always easy to deliver on: unparalleled service. The company’s founding principles demand a customer-first approach to banking. And that must start with the sales process. Working with Dun & Bradstreet, Orange County Trust has successfully channeled advanced insight on customers and prospects into quality new relationships for its business banking.
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Linda LeMond

VP - Cash Management Treasury Officer, Orange County Trust Company
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About D&BD&B (NYSE:DNB) is the world’s leading provider of commercial information and insight on businesses, enabling companies to Decide with Confidence® for 172 years. D&B’s global commercial database contains more than 220 million business records. The database is enhanced by D&B’s proprietary DUNSRight® Quality Process, which provides our customers with quality business information. This quality information is the foundation of our global solutions that customers rely on to make critical business decisions.
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Rebecca Rosen

Senior Director, Marketing Communications and Training
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Similar to the value proposition they offer their own clients, with insights from D&B, Adaptive Insights can deliver more value to their end-user clients. Their use of D&B data contributed to their ability to double their business by automating their own processes where they could. This allowed them to achieve a 220% growth rate over just two years.

George Coughlin

Marketing Director, Adaptive Insights
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The challenge is we have over 3,000 clients in our database system. I want to know prior to them becoming delinquent – if they’re having credit problems perhaps. They’re not paying their payroll taxes. Something has happened in the area – there’s a fire, there’s a flood or there’s a hurricane. Those are things I want to know beforehand. D&B, for me, provides an instant picture of the financial health of a particular client. How do you find the right people you want to bring on as partners to grow your business?

Bill Shedd

President, AFTCO
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The benefits are two-fold. First, the ability to swiftly identify SME partners allows the company to achieve the right balance of supplier diversity, and to track progress towards its goal of an inclusive supply chain.

Aaron Reid

Sustainable Supply Chain Manager, Balfour Beatty UK
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Taking all the company’s business specifications into consideration, the Dun & Bradstreet team proposed an automated decisioning solution. The recommendation included implementing D&B® DecisionMaker for DNBi with D&B® Web Services powered by a custom recommended Credit Limit evaluation model created by the Dun & Bradstreet Analytics team in close collaboration with CDW’s credit management team.

Jason Housinger

Director of Credit, CDW Corporation
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This is a game changer for us. Market Insight made an impossible task easy. And with the support of the Dun & Bradstreet team and their toolset, the data processing has been relatively painless. A set of manual processes and disparate sources have effectively been turned into a repeatable process. Although our CRM system could provide some of this information it was just not possible to get such an integrated view.

Beverley Dipper

Head of Market Intelligence, Fujitsu
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And the Segmentation by Industry report enables Houghton to easily examine its exposure to risk by industry, solving for a time-consuming reporting request from Houghton’s leadership. Unlike manual reporting, this information is accessible and dynamic, with volumes of data aggregated into an actionable one-click report. The reporting functionality built into PRM

Imelda Darin

U.S. Credit Manager, Houghton
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What we like about Dun & Bradstreet is that we can manage our database ourselves and can make our own selections and analyses using Market Insight. We have everything we need in-house and when we need it we have a professional partner in Dun & Bradstreet. Twice a year Dun & Bradstreet services the system. They check whether the addresses that are relevant to us are correct or whether an update is needed. We have one central source of information that we can process ourselves. That is exactly what we wanted from the start.

Huub Jonkers

Business Development Manager, IGO-POST
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Using D&B, Kyocera has the critical information it needs to inform its credit decisions: detailed trade, small business, and corporate linkage. Kyocera could now leverage the right features and focus on the most critical elements of its credit assessment process.

Kathleen Victoria

Manager – Credit & Collections, Kyocera
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Companies the likes of Pixar, Under Armour, Northrop Grumman, Xerox, Ford, Avis and Toshiba turn to Sophos to help secure networks that connect 100 million people in 150 countries and 100,000 businesses. With a responsibility like that, the last thing they needed to worry about was their marketing efforts crashing. Dun & Bradstreet delivered for Sophos in their efforts to activate data and analytics to execute programs across the buyer’s journey.

Alice Stephenson

Director of Channel Sales Online Solutions
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To address the second challenge, ABN AMRO implemented D&B Connect, a process management platform that integrates with SAP, allowing the bank to monitor business partners in SAP’s ERP environment. Among D&B Connect’s capabilities, it enables the bank to perform robust Master Data Management to identify double entries, updates entries, and creates new entries. It also links internal information with external payment systems and helps users make credit decisions for global transactions in seconds based on individual rules. It can also support compliance by identifying PEPs and checking individuals and businesses against sanction lists.

ABN-AMRO

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At Alpro, creating lasting relationships with our clients is one of the cornerstones of our corporate strategy,” said Elke Segers, Commercial Accounting & Controlling Manager at Alpro. “Knowledge about our clients and gaining an insight into their situation provides our company with the support it needs to continue to build and maintain lasting relationships.

Elke Segers

Alpro Soya
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I greatly value the collaboration we’ve had with D&B and I am pleased with the tailor-made solution built by D&B using Mendix technologies. The end product we call Geodis Decision Maker has brought our credit approval procedures to a higher level and professionalized way of reviewing the credit worthiness of our valuable customers. For a multinational company like ours, with different levels of authorities, this workflow tool has enabled global insight on (new) customers at headquarter level. It has also helped the different countries eliminate unnecessary manual input at the source. The D&B online connection is a timesaver that provides the desired identification information in just a few clicks. Overall communication improved through the whole credit approval channel.

Fariba Moghadam

Corporate Credit Manager at Geodis Wilson
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With a variety of solutions across sales and marketing, New Hampshire-based Marketing Connections prides itself on an ability to help its clients build relationships with their own customers and prospects. When that’s your business, you better be a pretty good seller and marketer yourself. Enter Dun & Bradstreet, which has worked with the 25-year-old company to deliver strong results, with performance improvement from lead generation to closing deals.

William Mills

CEO, Marketing Connections
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Toshiba needed a mechanism in place to help it systematically identify risk in its global dealer network and to ensure it only partners with good and reliable firms. The company turned to Dun & Bradstreet for the insight to make it happen.

Monique Diepenhorst-du Burck

Contract Review Manager, Toshiba
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Elsie Verdoodt

Group Credit Manager, Umicore
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When Rostelecom became a General Partner of the XXII Olympic Winter Games and XI Paralympic Winter Games in Sochi, Russia, the firm’s direct connections with more than 150 networks in 70 countries would help them establish the infrastructure needed to support the Games. However, they realized there would be a “Know Your Supplier” challenge and also one in assessing and managing credit risk as suppliers and users quickly came onboard with a need for service.

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