186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“It’s really amazing how quickly Dialpad was adopted. We don’t even have desktop phones anymore—there’s no point.”

“We literally ran out of extensions. We onboard between 5 to 10+ new employees a week to support our growth and we didn’t have any extensions left to provision to them."

“If it has a circuit board, we can work on it."

“As a startup, we always need to look at both the entry-level pricing and how that pricing will scale as we grow.”

“The onboarding and provisioning were very simple.”

“We reduced our telecom expense enterprise-wide by $40,400 per year."

“Imagine you can do a short task for five minutes while traveling on the subway, and it has a social impact on the other side of the world."

“Being able to call our 700 technicians in the field from the head office is a game changer.”

“Growing our existing phone system would’ve been much more difficult without Dialpad."

“Callers are able to talk to the people that they need much faster.”

“We know people heal in community and Miracle Messages offers that community by offering social support, locating loved ones, and forming friendships—without judgment."

“When you’re solving a labor problem, the phone system is a key tool."