186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“A disaster. One of the most painful VoIP experiences we’ve ever had.”

“The ‘Big Four’ in the telephony space are very set in their product—they’re not agile or moving, they’re not creating or listening (and that’s a big one).”

“Even the simplest type of reporting and transparency we needed wasn’t there."

“If you walked into a room and asked, ‘Who here likes RingCentral?’ Not one person would have raised their hand.”

“Local presence is something we were looking for, because we got to the point where some of our agents had around 13 numbers each. Obviously, the bill was super high. But as soon as we started using local presence, we no longer had that problem. Just being able to give agents one number has been awesome.”

“I helped implement it there and wanted to bring it into my organization so badly, but the cost was prohibitive. Once I heard about Dialpad for Startups, I was so happy to think that we might be able to use Dialpad for a reduced cost.”

“We had a desktop application for making calls, a separate application that had Salesforce integration, another application for texting, and yet another application for call recordings."

“So as we approached the end of our contract, we knew it was time to look for other solutions.”

“Even at the beginning, Dialpad did a great job listening to and reviewing RevLocal’s needs, demoing those needs, and continuing to ask questions and follow up on information provided."

“Being able to customize the call centers and view each of their heat maps has been great for my team.”

“We needed a solution where we didn’t need to buy any extra licenses for it to work, and that was compatible with our CRM.”

“We added text messaging from our previous provider and that didn’t work very well either. The customer service was horrible, to say the least, and they would say things like ‘well, prove that the call didn’t go through.”