186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“We moved from RingCentral because we wanted something less expensive, more modern, and allowed us to work remotely.”

“Dialpad allowed our entire company to work remotely.”

“The biggest driver was the sheer list of countries—the fact that we could expand where we were going to expand and Dialpad basically had it all. The long list of countries we had expanded to and intended to expand to in 2020 was all there.”

“With Dialpad, we were able to set up a lower-complexity IVR than what we were used to. Our older IVR was very basic and outdated, and I was able to quickly implement Dialpad’s IVR. Now customers call one number and are quickly sent to the right department. It’s very smooth.”

“What really gave Dialpad the edge was that we could record the call and access the recording through a link. That’s a big deal for us, because if a driver can’t make the weekly meeting, they can go and listen to it.”

“Dialpad is flexible enough in how they port numbers over that we were able to roll it out site-by-site, which allowed us to shrink down our training sizes. Then, we customized training for our clinics and the departments they were working with to best suit their workflows. Every time we rolled out Dialpad in a new site, it kept getting easier and faster.”

“The biggest win is that we got a full telephony package and we didn’t need to grow our technology team to support it.”

“We’re always looking to brew something up."

“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”

“After going through the demos, Dialpad won because I felt they really heard us, met all of our requirements—which there were a lot of—and provided facts about how it could fit."

“Dialpad Ai brings a whole new level of capabilities to our support team.”

"Dialpad's HIPAA-compliant so we can safely connect with patients and staff from anywhere."