Dialpad

“We needed something that would let us record calls, have multiple people staffing the lines, a call tracking system. And a phone tree was huge as well because we had other departments that people might want to reach.”

"We are super happy to finally find a working solution that is invested in growing with us."

“It definitely helped increase our productivity within the team, in terms of reaching patients in a more timely manner and handling situations quicker. The team has fewer questions about who answered what voicemail—because we can see that within Dialpad. Our phone support team is a much more efficient and well-oiled machine than it used to be.”