Dialpad FAQs

    • Who is Dialpad best for - their role(s) within what kind of companies.

      Large enterprises and small businesses both use Dialpad’s business communications platform to get more out of every conversation. The software is best for companies running inbound and outbound calls and messages through offices, departments, or contact centers. IT administrators often introduce Dialpad, but the setup remains so simple that any person can easily switch a company to Dialpad, upgrade their business communications solution, and customize it to meet the business’ unique needs.

    • How does Dialpad benefit them?

      Dialpad is a unified business communications platform — it provides cloud-based calling, conferencing, and contact centers from anywhere in a single app.

      AI-powered Voice Intelligence (Vi) transforms every conversation by automating actions and displaying insightful analytics. It does the legwork to capture the details that matter most while users make and receive calls, send messages, and join meetings in an instant.

    • How technical do users need to be to use Dialpad's software?

      Users don’t need strong technical experience to understand and use the software. Dialpad’s app and web portal are both intuitive, allowing any user to communicate efficiently. With a dedicated 24/7 Support Team and a well-organized Help Center, Dialpad offers assistance at any time to ensure that all users understand not only how to use Dialpad but also getting the most out of its capabilities to maximize productivity.

    • Which popular or common software does Dialpad integrate with?

      Dialpad is able to integrate with over 18 software platforms to improve productivity — including Salesforce, Microsoft Office 365, Hubspot, Zendesk, and ServiceNow.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Dialpad. If it's not simple, use broad estimates or ranges for typical setups.

      ~ Dialpad Talk ~
      Standard (1-license minimum) … $20 per user per month
      Pro (3-license minimum) … $30 per user per month
      Enterprise (100-license minimum) … Contact for a quote

      ~ Dialpad Sell ~
      Pro (3-license minimum) … $95 per user per month
      Enterprise (100-license minimum) … Contact for a quote

      ~ Dialpad Contact Center ~
      Pro (3-license minimum) … $75 per user per month
      Enterprise (100-license minimum) … Contact for a quote

    • Does Dialpad offer a trial or free download available?

      Yes, Dialpad offers a 14-day free trial to new customers signing up for the first time.

    • Does Dialpad offer any kind of training/education for their product?

      Aside from a Help Center for onboarding and training, Dialpad offers a Professional Services package. Customers schedule live webinar-style training sessions for administrators and users. Administrators learn all setup, provisioning, configuration, and back-end Dialpad settings. Users are trained based on specific use cases but will primarily learn account setup, the softphone app, and Dialpad’s iOS and Android app. Dialpad also tailors specific training sessions to admin-level users within the Sell and Contact Center licenses to highlight call monitoring, analytics, and reporting capabilities that are key to their personas.

    • Describe the implementation process and timeline for Dialpad software.

      Dialpad’s implementation process is broken out into 5 phases — Planning, Design, Deploy, Go-Live & Acceptance. Normally this entire process takes 5-6 weeks, but it’s primarily dependent on the porting process and how quickly Dialpad is able to coordinate with a business’ current carrier to port phone numbers to the platform. A dedicated project manager will coordinate and manage all tasks, milestones, and deliverables through the deployment process. Between the planning and go-live phases, the project manager will manage user provisioning, the configuration of Dialpad, and complete other necessary tasks ensuring a smooth and seamless migration to Dialpad’s platform.

    • What are the Dialpad support options? List all.

      Dialpad’s Support Team is available around-the-clock, 24/7. Customers are able to call, send an email, or use live chat. There’s also a Help Center with information on all available features, how-to guides, and troubleshooting advice for users to learn more about Dialpad.

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