186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“Sales is using Dialpad as the backbone call provider for their outbound dialing system and inbound calls from a shared line.”

“We were particularly interested in features like reporting, supervisor dashboards and real-time alerts. Most of all we wanted a reliable product that worked.”

“We need to be accessible when our students reach out, and with Dialpad we can be.”

“The smartest tech decision I made when starting my own firm was to use Dialpad from day one.” Will says. “It gives us the ability to seamlessly work anywhere and at any hour.”

“Dialpad's mobile app allows our team to sell from anywhere.”

“We wanted to implement a piece of software that is built to integrate, and not something we need to build internally. Dialpad’s integrations did the work for us.”

“It felt like I could just sit back, put my feet up and enjoy.”

“It’s now easier than ever to get in touch with associates. Dialpad has really enhanced the way we communicate and helped make our culture more collaborative. From an IT perspective it's been a big win.”

“Voice Intelligence, sentiment analysis, and analytics have been amazing features for us.”

“We walked away from our first meeting feeling completely confident we had found our new phone partner in Dialpad.”

“The level of support provided by Dialpad’s supplier in Australia was another defining factor to selecting them as a business communications solution.”

“We've implemented a lot of tech and Dialpad was by far the easiest and the best.”