186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“Dialpad, on the other hand, is reliable and customizable. Agents can focus on delivering great service without distractions. For brands like ours that value quality voice support, Dialpad is an obvious choice.”

“With the seamlessness of getting everything transferred over, I don’t even recall any major issues. We didn’t have trouble porting numbers over, and it wasn’t disruptive at all.”

“I wanted a system that really works and connects the whole organization well, without being clunky and making it difficult. Something that makes it easy to transfer calls and make calls to other departments and people regardless of where they are. Something that’s easy to implement in terms of not needing IT support, and something that integrates into my CRM. And I wanted to get rid of desk phones and hardware.”

“I 100% believe that Dialpad made scaling our business easier, because I’m in control of so much. I have the ability to add new people, add new call centers, change phone numbers—all on my own.”

“The old system’s automated routing was not working well—it was trying to find agents and couldn’t, and just not routing calls right. We couldn’t even get basic analytics.”

“The old system’s automated routing was not working well—it was trying to find agents and couldn’t, and just not routing calls right. We couldn’t even get basic analytics.”

“I like incorporating new advancements into my work—because it makes my job easier, and helps me provide better service to clients, and lets me lead the lifestyle I want.”

“Once our team fully implemented Dialpad, it was easy to adapt to and exceptionally easy to use by all.”

“We needed something that would let us record calls, have multiple people staffing the lines, a call tracking system. And a phone tree was huge as well because we had other departments that people might want to reach.”

“So we almost doubled our headcount for new contact center agents, and obviously they’re working from home. We needed the ability to listen in and coach.”

“90% of our business is done through the telephone. If our phones don’t work, our business comes to a grinding halt.”

“Administration and provisioning has become significantly easier, as it can all be done without needing to contact tech support. And it’s no longer difficult to administer simple updates since Dialpad will automatically roll out updates."