186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“It’s such an intuitive system. When I’m training users on it, I’ll familiarize them with the interface, but it’s mostly just showing them where to find stuff. Once you see the interface, you can easily figure out what to do with it.”

“I was looking for something more modern, and I was able to find that with Dialpad. It allowed us to seamlessly transition from the office to home, and it’s been huge during this time of work from home during the pandemic. We’re really fortunate to have found Dialpad.”

“Most providers only give you a phone with voicemail and very few features. Dialpad has phone calling, voicemail, an app for your cell phone, an app for your computer, you can use your desktop as a phone, you can use an iPad—immediately, that’s far more feature rich than the others.”

“We really care a lot about metrics—that’s our number one priority. We loved the analytics, we loved the ability to integrate metrics, and the ease of changing things around.”

“The transition to Dialpad was almost instant, we had maybe 10 minutes of downtime. Honestly, it might not have even been that long—we were having a training meeting when it rolled over.”

“Dialpad allows our team to scale up without hassle. As we continue to add team members, the onboarding and user setup for each account is a breeze.”

“Because a lot of our people are in rural places and we’ve got a lot of older people, we needed something that just worked. And Dialpad Meetings? It just worked. You don’t even have to put a PIN in.”

“Dialpad allows us to continuously add on lines, call centers, and departments as we grow internally. This allows us to be extremely agile in a cost-effective way.”

“You try to save every cent as a startup, and the Startup Program was a big help to us financially.”

“Covid accelerated businesses, in particular the call center industry, in terms of utilizing or using the cloud based technology system such as Dialpad we were able to continue working without missing a beat.”

“Every time we hired somebody, we had to give them weeks' notice to get the phone numbers to get the equipment sent—something always went wrong. And it just became a really time consuming, monotonous and, you know, terrible process.”

“I like the seamless nature of being able to use my cell phone via the mobile app. The app is fantastic.”