186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

"Overnight, UberConference became an essential tool in connecting our leaders across NYC, Boston, Seattle, and rural Nepal."

"The annoyance of dialing in was eliminated, and that’s actually a huge deal for us."

"Since implementing Dialpad Sell, we've been able to ramp employees quicker, get them on prospect calls sooner and produce enhanced results for our clients."

"When the pandemic hit, we were able to pick up and work remote. With Dialpad, we can answer calls seamlessly and we've even expanded our call center hours. We handled around 9,000 more minutes worth of calls the first week fully remote as we did the week prior."

Dialpad is easy to use and has made it possible to work from anywhere.

"With Dialpad, we have literally not missed a beat. It has been an integral part of the quick switch to remote life at JumpCrew. Managers can see when calls were placed, for how long, and each number called along with more detailed analytics. Each sales rep also has Dialpad integrated with Salesforce, feeding into JumpCrew’s overarching CRM."

“It’s been extremely valuable for our sales team. Reps can be reached from anywhere on their softphones, and they can switch devices and not break the call with the customer.”

“When you put all the call center analytics together, it’s incredible. We start to see things we didn’t see before.”

"We can now track our performance, volume of conversations, and gain more insight into our business."

“My primary objective was to find the telephone solution that had the most fully-functioning integration with Zendesk. I’m also designing workflows for our teams, and I want to be sure it’s going to serve our ticket functionality as robustly as possible and be easy for our Call Service Representative team to use.”

“Dialpad’s help center and the support chat alone have been a godsend. It's so different from our experience with our previous provider, which was nonexistent.”

“Dialpad helps me be a better manager. The notifications I receive go straight to my phone to let me know how many agents are available and how many callers are waiting in the queue, and if someone has been waiting over five minutes to get through to the agent. It also lets me know if the amount of calls coming in has dropped a certain percentage compared to how many should be answered within a certain time. It just keeps me aware of what's going on day-to-day.”