186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“I can actually say ‘show me all the English Walnut phone calls’ and listen to them. Dialpad gave me the ability to manage our contact center in a way that I’d never had before.”

"A centralized hub where we can handle the majority of calls, but if needed, we can also transfer the call to a specific location.”

“The challenge was making everyone [at Ooredeoo] understand that digital is next. We had to shift our focus toward online operations, like social care through social media, our bill payments and purchases, and our call contact center to the mobile app and website service. The biggest challenge was shifting traffic from retail sales to ecommerce.”

“We also wanted to control all our 800 numbers.”

“Dialpad checked all the boxes, and was able to support our rapid growth."

“Dialpad was just better suited for our needs because of the focus on AI and data.”

“I started with a vendor service provider list of about eight options and quickly narrowed that down."

“It was one of the reasons we wanted to move.”

“Admin fatigue can mean that they don’t always want to go through the extra step of classifying a support call or adding a competitor to a sales call record. We understand that—and with Dialpad, we have a way around this so they can focus on value-adding activities.”

“It was one of several factors that brought us to Dialpad, along with the uptime."

“But we were growing so fast that we had to get an actual dialing system.”

“Dialpad really struck a chord with me, thanks to its Ai-powered, feature-rich platform."