186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“We needed a comprehensive, user-friendly, and feature-rich platform.”

“Even though we were recording and referencing calls, finding the calls was a pain. That data wasn’t even accessible to most users.”

“BM2 also needed a system that could integrate with Salesforce and other SaaS based applications.”

“We survive off of donations and sponsorships, but those were slowing down during the pandemic."

“Our on-prem solution was hindering us from working remotely.”

"Our old telephony system was all a mess, and it was poorly executed."

"We grappled with the intricacies of having too many call centers spread across multiple departments. On top of that, our visibility into performance analytics was, honestly, quite blurry."

“Dialpad was the only company that allowed us to port and license phone numbers how we needed to, and you also had a good international dialing rate."

“We also love that Dialpad works very closely with Google and Salesforce, as we rely heavily on our Google Workspace apps.”

“The ability to connect all our agents on one platform was new to us. It’s a win for us to be able to have that."

“We’ve been pretty pleased with how Real-time Assist cards have been helping our agents during calls."

“Dialpad was the one solution that stayed, because the functionality, price point, and integrations just stood out."