186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“We’re a smaller company, we like that work from anywhere mentality."

“We’ve never had a problem with transparency from Dialpad. We still touch base with the account manager, who gives us updates on everything—even things I’ve forgotten about.”

“I’m a big believer in technology as a competitive advantage, which is why we invest in it."

“Dialpad is part of the company culture at Camino Financial.”

“Depending on what the customer needs, we can route them to a particular coach. For instance, someone calling for help with billing is much different than someone calling in for a salary recommendation."

“Dialpad's support team was very helpful in helping us to understand the options available so we could move forward with those initiatives."

“A shining example of awesomeness—before we even used it.”

“I was impressed by how easy it is to use Dialpad’s software, and how they offer flexible plans that can grow with us.”

“We needed a provider that could integrate with our systems and have a team that collaborated with us on our growing needs.”

“As an early-stage company, we need to balance feature sets and cost. But we also are looking to work with companies that are keyed into the needs and challenges of startups. Dialpad felt like the best fit and really checked all of the boxes we were looking for.”

“Dialpad was the way to go because of its Microsoft Teams integration, customer service, and how easily you can email or call your account manager then they'll quickly get back to you.”

“Dialpad’s Salesforce integration has been critical for us to scale. We recently wrapped up a key project by leveraging the API between Salesforce and Dialpad.”