186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“With a small team, trying to be as robust yet agile as possible, Dialpad was just a no-brainer for us.”

“Dialpad’s ability to control where calls go and make sure customers get to the right person quickly and easily is crucial to our customer-focused Success team.”

“Dialpad's support of small businesses like ours that have the capacity to scale allows us to devote greater focus to serving our clients, building our team and innovating in our industry. Dialpad's participation in Tech for Black Founders also assured us that we were mission-aligned, solidifying our desire to partner with the company as we expand to new markets.”

“We wanted to ensure the call quality was going to be good, and we knew Dialpad was good in the States, but would that be applicable in Latin America? So we ran the pilot for two to three weeks, and we learned that yes, the call quality was fantastic.”

“Integrating into Salesforce was key. You make a phone call and it automatically creates tasks in Salesforce at an efficiency level and an admin level that’s a massive time-saver.”

“Dialpad is super reliable and has features that we use every day. We can easily scale our customer service, and we feel like we’ll never need to be in an office because of Dialpad.”

“If I want to add a new line or conference number, or set up calls to be forwarded to my assistant, I can do that easily in Dialpad.”

“We’ve improved our response time to homeowners by 75% and coordinated more transactions thanks to Dialpad.”

“Dialpad is so user friendly and easy to pick up that, in my experience, people just start using it without difficulty.”

“What sold me on Dialpad was being able to actually be more involved and being able to make changes in real-time, not having to put in a ticket and never hearing back about it. If we need to close the office for a meeting, add people, get a new phone number, or add a new license, all those things can be done really easily.”

“The fact that those features are fully integrated is a real standout. Dialpad’s really in a class of its own.”

“Being able to have the app ready to go and answer on the fly is great; I really enjoy that. On match days, I may be managing an event or in another part of the stadium, but my team can always pass a phone call to me and I can accept without needing to be in front of an actual computer.”