186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“Dialpad’s notifications are great because they alert us to wait times and the number of people waiting in the queue, so we can jump in quickly and help manage the volume during peak periods.”

“Collaboration was a differentiating feature that wasn’t available with other communication platforms. We want to enable any of our customers to quickly reach the same team member they spoke with before, while also having coverage when that person is out of office.”

"Dialpad was so easy. Within five minutes I had an account and people were making phone calls, it was that easy. And it ended up being cheaper!"

“Typically, patients without Internet, email or cell service tend to be elderly. They’ll give us their phone number when they get their COVID-19 test and we call them with their test result when it's ready.”

“It definitely helped increase our productivity within the team, in terms of reaching patients in a more timely manner and handling situations quicker. The team has fewer questions about who answered what voicemail—because we can see that within Dialpad. Our phone support team is a much more efficient and well-oiled machine than it used to be.”

“Your phone is like your first point of contact between you and your customer, and if you don’t show up with your A-game, you might not get hired. Dialpad made it very easy for us to show up—on every call.”

“We have the desktop app open at all times. At Dogdrop, one of our biggest priorities is fast and transparent communication with our daycare members, and the Dialpad desktop app allows us to quickly respond to messages and keep parents updated.”

“Our team is keen to delve deeper into Dialpad's other features. We've just begun to explore what Dialpad can do. The potential for further improving our operations is exciting."

"With our previous provider, the application was basic. It lacked features like visibility into the number of incoming calls, staff that were online, and easy access to recordings."

"Providing a prompt response was a consistent hurdle. We aspired to pick up our client calls within mere seconds, but our previous system was not integrated, stable and consistent."

“We went from needing a full-time developer to handle minor changes in our old system to an intuitive design where I could easily make real-time adjustments with my team."

"For Ernesto, removing high-maintenance devices like desktops was key in their shift to remote work. “We were spending lots of money on on-prem equipment."