186 Dialpad Testimonials

Dialpad unified our communication — calls, messaging, and conferencing all in one platform. The ease of use for users and admins was great too. It doesn’t take a degree in telecommunications to figure out how everything works.

At Azusa Pacific University, we were able to pivot our 24/7 Call Center to a hybrid of remote agents and agents in separate physical locations. Our same extension was utilized and we had no disruption in service. In fact our calls and work orders increased some weeks up to 80%! We are so grateful for Dialpad. Thank you."

"When our Technical Support workforce transitioned to working 100% remotely we had to act fast to ensure all mission critical systems were accessible and usable from agents’ homes. With barely any effort at all, we were able to set up our agents to service calls remotely and without any disruption to our customers thanks to Dialpad."

“Dialpad stood out because they provide platform maintenance and quick support on things like reporting LAPU’s telephony systems were problematic as their IT team had to do a lot of manual work to set up IVR and reports, and manage the systems. “With Dialpad, we only need one full-time team member to manage our communication platform, compared to an entire team before.”

"Our old system was convoluted, with duplicate tools cluttering our workflow. We needed to simplify our communications platform so we can have more operational insights into our organization."

“We’re really excited about this integration because we’ll be able to better schedule our agents and track their statuses in Dialpad."

“We were a disparate company with many different voice tools."

"Our old systems just weren't cutting it anymore, We needed a solution that could bring us into the modern era of communication and help us maintain the high standards of service our customers expect from us."

"Our previous setup was on-premise, clunky, and incredibly rigid, We desperately needed something as dynamic as our services and could keep up with our rapid response needs."

“We wanted to move away from physical infrastructure, and we wanted a cloud-based voice solution."

“A previous employer had gone through a phone migration that was a complete disaster. I was afraid that we would have similar problems with Dialpad Ai, but I was pleasantly surprised.”

“The ease of use was probably the biggest reason we chose Dialpad."

“We needed a dynamic solution that could scale with us."

“The transition to a more streamlined communication system meant we could significantly reduce the learning curve for new employees."

“Our teams have really latched onto Ai Scorecards. It's not just a tool for us—it's a way to empower our employees."