"DataEQ Engage enables us to deliver responsive service to our customers on their preferred channel, wherever they are in the customer journey. While social media has always been a key marketing and communications channel for DHL, DataEQ has helped us harness the ability to provide customer service in a timely …

"Placing the customer first has been central to innovation at the Shoprite Group. DataEQ’s data provides volunteered and up-to-date read of consumer sentiment and customer feedback, that we’ve not been able to generate using other backwards looking satisfaction metrics. This rich data has been especially critical in the rollout of …