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“It’s important to us that customer have every opportunity to resolve their issue in their channel of first choice.”
“Chatbot O. is the beating heart of the app. With both proactive and reactive dialogues, it changes our relationship with customers.”
Gainsight, the first and only complete Customer Success Management solution, helps businesses reduce churn, increase up-sell and drive customer success. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.
Whatfix is a game changing Performance Support platform that helps users achieve optimal performance by providing them quick and easy access to contextual information needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application, thereby eliminating the time spent in referring multiple resources for help and support.
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