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CX Company enables your organisation to deliver successful customer journeys across every digital channel and device, capturing information and using it to deliver a personalised experience for every customer, every time. By doing so they will turn each contact your customers make with you – or you make with your customers – into a valuable interaction; one that enhances loyalty, drives engagement and maximises lifetime value. They offer digital first technology, services, consultancy and BPO.
“Perhaps the biggest benefit of all is knowing exactly what the customer wants in (almost) real time. The chatbot forces our whole organisation to think in terms of customers journeys. As a result, we can better align our strategies and communication across departments, effectively reducing organisational silos. Our learning curve has gone up really fast!”
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