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CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.
“We work with wholesalers and resellers. We need to ensure that every part of the value chain is satisfied. They all have different needs, issues, and problems.”
“All those conversations turned out positive we could take their feedback and either improve our processes or shift the individual approach with the client. Sometimes it even led to the …
“Working with CustomerGauge was a very positive and professional experience. They helped us understand a lot more about our customers. We can definitely recommend NPS and CustomerGauge.”
Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.
Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.
Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.
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