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CustomerGauge

Read 56 CustomerGauge reviews and testimonials from customers, explore 39 case studies and customer success stories, and watch 37 customer videos to see why companies chose CustomerGauge as their Customer Experience Systems

CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences. The system automatically measures, analyses feedback and has close-loop tools to retain customers better, and reduce churn, all based on the industry standard metric Net Promoter System. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, making it suitable for global enterprises. CustomerGauge was launched in 2007. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pacific business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW.

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  • 56 Testimonials View
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  • 37 Customer Videos View
Customer Rating Review Score based on 3493 reference ratings
4.7/5.0 (3493)
  • Fall 2025 Top Performer Net Promoter Score (NPS) Software
    Press Release Report

56Testimonials

  • “Customer experience management is not just repackaged CRM. The internal focus of CRM often left the consumer out in the cold. CX marks the shift from internally focused solutions to …

    Andrew Hull Director of Product Marketing

  • "We use CustomerGauge to LISTEN to our customers in real-time, UNDERSTAND their needs and ACT upon their feedback, fast, providing a next-generation customer experience. This way, we capture better and …

    Stuart Ward Head of Sales Capability

  • “Hands down the best vehicle for client feedback that I have ever used!”

    Jason Weed Director of Customer Experience
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39 Case Studies

  • How Wajax Discovered Promoters Are Worth 2X More Than Detractors

    Justin Warren Senior Vice President of Industrial Parts

  • How HP Tronic Generated Referral Revenue With Account Experience

    Václav Vajgl CRM Retention Specialist

  • Insights Rentokil has learned switching from CX to AX

    Randolph Carter Director of Marketing
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37 Customer Videos

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Additional CustomerGauge Information & Resources

Read CustomerGauge Reviews, Testimonials & Customer References from 56 real CustomerGauge customers.

Browse CustomerGauge Case Studies, Customer Success Stories, & Customer References from 39 businesses that use CustomerGauge.

Watch CustomerGauge Customer Videos to learn why 37 businesses chose CustomerGauge.

FeaturedCustomers has 2,030,045+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.