158 Coveo Testimonials

"Coveo unifies our knowledge from newly acquired companies, assists with agent upskill proficiency, and considerably reduces the time to deliver a personalized self-service experience."

“Coveo’s machine learning helps customers help themselves – contributing to a self-help success rate over 90%.”

"On day 1, a new hire had to go to 50 different places, that all look different, just to get up and running, and gain proficiency in their job."

"The combination of Qubit’s technology and Endless Gain’s expertise has allowed us to generate and deploy a number of successful strategies across the site. We are constantly analyzing user behavior through Biometrics and AI to understand how we can better serve each customer. Qubit and Endless Gain enable us to implement iterations in strategy quickly and effectively."

"Personalization is about curating experiences around the individual. As a retailer, it’s not just about shipping products, it’s about building relevant relationships with each person no matter the channel. Qubit is a key technology for us to understand, segment and personalize the visitor journey to millions of customers."

"The entire River Island team understand the power of personalization and how that can impact revenue growth. Qubit’s role in that is essential, it’s the platform we use to ensure relevancy at every customer touchpoint. Be it the marketing, digital, IT, app, CRM or merchandising team, everyone is a part of delivering personalized experiences."

"That we’ve been able to save 3.5 million dollars due to case deflection speaks to the scalability of our whole knowledge base model."

"Our customer has high expectations and they want a personalized experience. CeX has to ensure that each and every time they visit, they have tailored and relevant messages shown to them. With Qubit, we’re able to curate experiences around the individual no matter the channel or point in the customer journey they are in.”

"We’ve taken the knowledge burden off of our newest CSRs by giving them an intelligent tool in Coveo, so they can focus on our clients.”

"Our customers are working harder than ever to keep their fleets up and running, coast to coast. It is our mission to have the right parts, when and where our customers need them. Whether it’s for an emergency repair or regularly planned maintenance, FleetPride is committed to being the preferred solutions provider in the heavy duty aftermarket.”

"Coveo improves the speed of customers finding the part they need, order it and then get back on the road, which is where they want to be instead of worrying about trying to find a part for a truck that’s down.”

"We see the success in customer surveys where they rate the shopping experience as ‘Great’. And our customers tell us with their buying behavior. This past year, FleetPride.com sales grew more than 400%.”

"I really love being able to see if my local FleetPride has the parts I need in stock, and my price on them. I do normally check to see if it’s in stock, if the stock is low, or if the site suggests calling the shop.”

"Qubit has enabled us to transform our online customer journey and differentiate our offering. The access to data gives us insight into our customer behavior, allowing us to predict intent and target customers appropriately—there is no solution better suited to help us on our journey."

"We’re always thinking of ways to build personalizations that resonate with our visitors. With Qubit we can see the results fast and can therefore continually improve the ways our customers navigate. Understanding how our visitors engage online is key to drive loyalty."