158 Coveo Testimonials

“We wanted to remove the need for our customers to try to understand where content lives and surface it where they need it instead. Coveo helped us create one centralized hub for all our content where customers can self-serve, driving a 300% increase in case deflection in the first 3 months."

"Our efficiency has gone up, just from a search perspective. My team has gone from four knowledge bases into one; another team went from seven to one. It’s made quite a bit of difference in terms of us finding things.”

"Search query information within Coveo has opened our eyes not just to what people are searching for, but how they are phrasing their searches. Query data enables us to better understand how our visitors search for information and discover ways to reach our audience with new learning opportunities.”

"It’s so important for us to match the intent that our customers are displaying with content they see. Understanding where a visitor has come from and how they found us, means we can tailor the customer journey with appropriate messaging. Qubit Pro enables us to do this!"

"Personalization is critical to our ecommerce strategy. Kurt Geiger needs to take an authentic, creative and inclusive approach to every way in which we interact with our customers - from the product, to the content, messaging, offers and more. With Qubit, we’ve been able to successfully expand our customer base online, driving first time purchase and increasing customer loyalty, in a way that’s especially aligned to our unique brand and vision."

"We could see the organic traffic coming into the site. We had no idea what folks were clicking on, what keywords they were using, etc. We just didn’t have that data tracking. We really wanted to know what the customer language and needs were.”

“Especially in a world where we’re distanced, we are reaching people globally. We needed to see how our content was being served up to our visitors, and with our in-house solution we didn’t have that capability.”

"Athenahealth does not like being ‘status quo.’ We’re living in the day of AI, and I think we’re in the future working with Coveo.”

“We’ve chosen a partner in Coveo that we feel mirrors our same values. We look forward to learning from each other to push the envelope on what’s possible in customer satisfaction.”

"At MandM Direct we are always striving for the best. We haven’t seen any other product recommendations solution perform as well as this."

“Retailers only have moments to capture the attention of a visitor, therefore, being as relevant as possible when they are on your site is essential. With Qubit, Ann Summers are able to create experiences which surprise and delight across the entire customer lifetime.”

"We are seeing an enormous shift in the way our customers are engaging and shopping for new products. Coveo-Qubit has enabled us to curate experiences across the customer lifecycle, gaining the trust of new visitors and building loyalty with returning customers."

"We’ve been working with the Qubit technology and team for many years and believe it to be the most powerful and versatile personalization solution on the market. We’re able to deliver against the strategic goals of the business with Qubit’s tailored experiences recommendations and, as a result, enable our customers to easily find inspiration across our extensive product range."

"With an understanding that the customer journey is no longer a linear one, it’s integral that we have tactics in place that help visitors to pick up where they left off. Using abandonment recovery tactics, we can help reduce friction and time in the customer experience whilst improving key business metrics."

"Through the use of Qubit, we’ve been able to deliver consistent and seamless customer journeys for multiple segments and individuals. Without technology like Qubit we wouldn’t have been able to build context-led scalable experiences that drive customer loyalty and ensure they always use Gala Bingo for gaming."