158 Coveo Testimonials

"Xero’s implementation of Coveo has continued to exceed expectations and key success measures, first aiding internal support agents to now helping educate and support our more than 1.8 million subscribers at speeds and accuracy we had previously only dreamed of."

"Before using Coveo, we weren’t able to have all of the information we needed together in a quick and easy view. Now, we can find everything related to a particular topic, which is so much more efficient for our agents."

"Away Resorts is an ambitious travel brand, who put customer centricity at the center of its strategy. In order to curate experiences at scale, we require the technology and the team of Qubit to ensure each and every interaction with us, in print and online, is one that increases customer lifetime value and loyalty."

"Personalization is critical to our ecommerce strategy. Kurt Geiger needs to take an authentic, creative and inclusive approach to every way in which we interact with our customers - from the product, to the content, messaging, offers and more. With Qubit, we’ve been able to successfully expand our customer base online, driving first time purchase and increasing customer loyalty, in a way that’s especially aligned to our unique brand and vision."

"We could see the organic traffic coming into the site. We had no idea what folks were clicking on, what keywords they were using, etc. We just didn’t have that data tracking. We really wanted to know what the customer language and needs were.”

“Especially in a world where we’re distanced, we are reaching people globally. We needed to see how our content was being served up to our visitors, and with our in-house solution we didn’t have that capability.”

"Search query information within Coveo has opened our eyes not just to what people are searching for, but how they are phrasing their searches. Query data enables us to better understand how our visitors search for information and discover ways to reach our audience with new learning opportunities.”

"Athenahealth does not like being ‘status quo.’ We’re living in the day of AI, and I think we’re in the future working with Coveo.”

“We’ve chosen a partner in Coveo that we feel mirrors our same values. We look forward to learning from each other to push the envelope on what’s possible in customer satisfaction.”

"At MandM Direct we are always striving for the best. We haven’t seen any other product recommendations solution perform as well as this."

“Retailers only have moments to capture the attention of a visitor, therefore, being as relevant as possible when they are on your site is essential. With Qubit, Ann Summers are able to create experiences which surprise and delight across the entire customer lifetime.”

"We are seeing an enormous shift in the way our customers are engaging and shopping for new products. Coveo-Qubit has enabled us to curate experiences across the customer lifecycle, gaining the trust of new visitors and building loyalty with returning customers."

"We’ve been working with the Qubit technology and team for many years and believe it to be the most powerful and versatile personalization solution on the market. We’re able to deliver against the strategic goals of the business with Qubit’s tailored experiences recommendations and, as a result, enable our customers to easily find inspiration across our extensive product range."

"With an understanding that the customer journey is no longer a linear one, it’s integral that we have tactics in place that help visitors to pick up where they left off. Using abandonment recovery tactics, we can help reduce friction and time in the customer experience whilst improving key business metrics."

"Through the use of Qubit, we’ve been able to deliver consistent and seamless customer journeys for multiple segments and individuals. Without technology like Qubit we wouldn’t have been able to build context-led scalable experiences that drive customer loyalty and ensure they always use Gala Bingo for gaming."