158 Coveo Testimonials

"Qubit has enabled us to transform our online customer journey and differentiate our offering. The access to data gives us insight into our customer behavior, allowing us to predict intent and target customers appropriately—there is no solution better suited to help us on our journey."

"We could see the organic traffic coming into the site. We had no idea what folks were clicking on, what keywords they were using, etc. We just didn’t have that data tracking. We really wanted to know what the customer language and needs were.”

"We are committed to building an exceptional Community experience and ensuring client success by effectively converting feedback into features."

"We are constantly looking at how to optimize the customer journey and with Qubit we’ve been able to do this. The capabilities of Qubit enables multiple teams to leverage and action the insights of our players at different stages of their engagement with Gala. Millions of users play on Gala every week and we are constantly looking for a way to differentiate, Qubit is an integral technology partner for us to do that."

"Our customers want a relevant experience with our brand every time they visit our site. With Coveo-Qubit we’ve been able to prove the value that personalization can bring to the business and to visitors, and we already want to move to the next stage."

"Since the business was founded, Manor has always focused on our customers and how we can curate experiences around them. Customer loyalty and lifetime value are essential, so personalization has become an important component in our business strategy."

"Personalization is now a key differentiator in our online strategy. Our customers have discerning taste and require the online experience to be on a par with one they might expect in-store. By providing relevant context throughout each journey we’re able to consistently raise the experience bar."

"My favorite thing about Coveo is that it gave us metrics that allowed us to define what success looks like and how we get there."

"Xero’s implementation of Coveo has continued to exceed expectations and key success measures, first aiding internal support agents to now helping educate and support our more than 1.8 million subscribers at speeds and accuracy we had previously only dreamed of."

"The number of our unique visitors to our site has increased by 50%, which indicates stronger customer engagement with our product content. We have seen a major improvement in the search user experience compared to what we had prior to Coveo implementation."

"Coveo helped solve some of our greatest pain-points, including increasing our click-through to 85%, which is 21% over the TSIA industry standard, and increasing our self-service rate to 55%. Working with Coveo has been a pleasure. We would not have been able to achieve the results we have today without the support of this outstanding team."

"Our current implementation has already revolutionized our support experience. We can't wait to implement high levels of capability for our next generation of support, including technologies like intelligent chatbots. We're just scratching the surface with how Coveo can help our business."

"Coveo provided a qualitatively superior experience for our stakeholders with a more intuitive, flexible, and secure search experience. Through a unified search interface, our agents and customers are able to seamlessly access content from over 25 content sources, which led to a 30% increase in user interactions with search in the past year."

"We set out to lower our content gap from 9% to 4% and improve the experience for knowledge and content searches. By partnering with Coveo, we were able to reduce our content gap from over 9% to under 2.1% in just six months - meaning employees and customers were finding what they needed, when they needed it, exceeding our initial goal."

"We use the powerful capabilities of Coveo to achieve our search goals across our website, including on our Help pages, and we’re utilizing Coveo’s powerful AI as a classification model in the backend. This allows users to easily submit their support needs, and Coveo can classify their description and provide users with relevant results or connect them to the appropriate support team, saving time and helping our customers reach their goals."