158 Coveo Testimonials

"Coveo helped solve some of our greatest pain-points, including increasing our click-through to 85%, which is 21% over the TSIA industry standard, and increasing our self-service rate to 55%. Working with Coveo has been a pleasure. We would not have been able to achieve the results we have today without the support of this outstanding team."

"Since the business was founded, Manor has always focused on our customers and how we can curate experiences around them. Customer loyalty and lifetime value are essential, so personalization has become an important component in our business strategy."

“Not only was the marketing team empowered to build new features with Coveo, it’s no longer a single-person expertise.”

“We’ve recently migrated our product catalog to a new source model offered by Coveo as part of their ‘personalization as you go’ functionality. This means more product attributes (color and size) can be shared with the machine learning models to resolve issues related to both ‘cold-start shoppers’ and ‘cold-start products’ (new products with no interaction data).”

"We wanted to put the customer at the heart of our ecommerce strategy, so we chose Qubit to help us implement personalization experiences that would help us to meet the evolving demands of our customer base. With Qubit, we’ve been able to make use of the wealth of data available to us to target visitors with the right messages at the right time."

"With such a large and varied product catalog, ensuring that the customer is able to find the right products for them with ease and feel confident in purchasing has been a priority. With personalization, we’ve seen an increase in conversions and revenue through the effective use of data and targeting."

"As a retailer that helps hobbyists to pursue their passion, we wanted to ensure the relevant and informative in-store experience is also conveyed online. With Qubit, we’ve been able to create a seamless purchase journey by deploying experiences that build trust and loyalty whilst also making a positive impact against our business objectives."

"The ability to tailor messaging and content to each visitor is such an important part of our brand strategy. Through the use of Coveo-Qubit we’ve been able to differentiate the experience our valued customers have, with product recommendations, social proof, scalable content placements and many more."

"Away Resorts is an ambitious travel brand, who put customer centricity at the center of its strategy. In order to curate experiences at scale, we require the technology and the team of Qubit to ensure each and every interaction with us, in print and online, is one that increases customer lifetime value and loyalty."

"Relevancy is key to the success of an ecommerce strategy, if you’re not able to deliver relevant products and offers to onsite customers you’re going to fail. Coveo-Qubit enables us to deliver that relevance to each and every visitor, helping us to drive loyalty beyond just the first purchase."

"With Qubit, we’ve been able to combine vast datasets with proven revenuedriving personalization strategies to constantly be delivering for our discerning customers."

"Halfords is famous for customer centricity and focusing on the needs and requirements of the people that matter most. As a result, we need to constantly push the boundaries of what can be achieved with the latest technology and strategy. Qubit has been an integral digital commerce partner for us."

"With millions of customers and thousands of products, matching the perfect product with each user can form any number of possible combinations. What we require is technology that can both inform, action and scale to our requirements - Qubit does all three and is the ideal partner for our ambitious growth plans."

"MAC Cosmetics is a brand synonymous with the best, and therefore, we need best-in-breed technology to support us. Coveo-Qubit is a technology which consistently can deliver against the strategies of the business with individualized and relevant experiences for every onsite visitor."

"Customers are looking for relevant context based on the products they’ve shown intent for. We are continually analyzing our customer behavior to make the user journey simple and effective. Beauty customers in store get personal experiences based on conversations with our team on the ground, it’s my team’s responsibility to ensure that same level of experience online.”