158 Coveo Testimonials

"From our users’ perspective, Coveo is a really powerful way to show our wealth of web content."

"The level of support and true partnership from the Coveo team has been excellent. So often, my team hears something like "it just works!" or "the right answers are just there automatically!" from our end users, and this is also reflected in our success metrics."

"Once our engineers started to see the benefits at their fingertips, they started using it more and more. It has been incredibly well-received so far."

“We look at Coveo as a foundational element of our Knowledge Management journey.”

"On day 1, a new hire had to go to 50 different places, that all look different, just to get up and running, and gain proficiency in their job."

“Ultimately, because of this poor search experience, many of our customers, and even some of our own internal support engineers, would use the public Google search to find answers on our website.”

"When we switched over to Coveo, it felt like a caveman getting a Maserati the experience was just not even close."

"On our public search, and we include it internally, we include GitHub, YouTube videos there for G-Tech knowledge, we’ve got our public website, our documentation there’s a lot of good stuff there and we wanted to make sure that our customers were able to get to it quickly and effectively with as little frustration as we can introduce."

"Leveraging Coveo in the search with our bot has allowed us quite substantially to not only deflect cases, but also increase the customer experience."

"With Snowflake and Coveo we can view real-time information more thoroughly and with little to no manual intervention involved at all."

"We’ve been able to streamline our search experience across all of our customer-facing platforms. In doing that, we really renewed our customers’ confidence in search, saved them a ton of time, and in general have seen a lot more self-service success for our customers."

"Coveo has also allowed us to grasp the user journey on our site allowing us to cater to the customer’s real needs as opposed to our perception, enabling reduced friction in surfacing the products they want."

"Rolling out all 13 sites in a relatively short window of time was a major project — considering how large some of the catalogs were — and all of the moving pieces involved."

“We’ve recently migrated our product catalog to a new source model offered by Coveo as part of their ‘personalization as you go’ functionality. This means more product attributes (color and size) can be shared with the machine learning models to resolve issues related to both ‘cold-start shoppers’ and ‘cold-start products’ (new products with no interaction data).”

"We wanted to put the customer at the heart of our ecommerce strategy, so we chose Qubit to help us implement personalization experiences that would help us to meet the evolving demands of our customer base. With Qubit, we’ve been able to make use of the wealth of data available to us to target visitors with the right messages at the right time."