158 Coveo Testimonials

"Coveo helped solve some of our greatest pain-points, including increasing our click-through to 85%, which is 21% over the TSIA industry standard, and increasing our self-service rate to 55%. Working with Coveo has been a pleasure. We would not have been able to achieve the results we have today without the support of this outstanding team."

"Since the business was founded, Manor has always focused on our customers and how we can curate experiences around them. Customer loyalty and lifetime value are essential, so personalization has become an important component in our business strategy."

“Not only was the marketing team empowered to build new features with Coveo, it’s no longer a single-person expertise.”

“Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access.”

“We look at Coveo as a foundational element of our Knowledge Management journey.”

"On day 1, a new hire had to go to 50 different places, that all look different, just to get up and running, and gain proficiency in their job."

“Ultimately, because of this poor search experience, many of our customers, and even some of our own internal support engineers, would use the public Google search to find answers on our website.”

"When we switched over to Coveo, it felt like a caveman getting a Maserati the experience was just not even close."

"On our public search, and we include it internally, we include GitHub, YouTube videos there for G-Tech knowledge, we’ve got our public website, our documentation there’s a lot of good stuff there and we wanted to make sure that our customers were able to get to it quickly and effectively with as little frustration as we can introduce."

"The level of support and true partnership from the Coveo team has been excellent. So often, my team hears something like "it just works!" or "the right answers are just there automatically!" from our end users, and this is also reflected in our success metrics."

"Leveraging Coveo in the search with our bot has allowed us quite substantially to not only deflect cases, but also increase the customer experience."

"With Snowflake and Coveo we can view real-time information more thoroughly and with little to no manual intervention involved at all."

"We’ve been able to streamline our search experience across all of our customer-facing platforms. In doing that, we really renewed our customers’ confidence in search, saved them a ton of time, and in general have seen a lot more self-service success for our customers."

"Coveo has also allowed us to grasp the user journey on our site allowing us to cater to the customer’s real needs as opposed to our perception, enabling reduced friction in surfacing the products they want."

"Rolling out all 13 sites in a relatively short window of time was a major project — considering how large some of the catalogs were — and all of the moving pieces involved."