158 Coveo Testimonials

"Coveo unifies our knowledge from newly acquired companies, assists with agent upskill proficiency, and considerably reduces the time to deliver a personalized self-service experience."

“Coveo’s machine learning helps customers help themselves – contributing to a self-help success rate over 90%.”

"On day 1, a new hire had to go to 50 different places, that all look different, just to get up and running, and gain proficiency in their job."

"In a world where member organizations aren’t allowed to meet, a critical value proposition to our members is the ability to access content has to be virtual and the Knowledge Finder fits that perfectly."

“Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements.”

"It’s been neat to see, in such a short amount of time, how we’ve been able to make our lives a bit easier."

“Immediately after implementing Coveo, users were visiting one fewer page, every visit. That might seem like a negative, but they were actually spending more time on their pages. [Today] we're taking them right to the most important thing, so they’re able to focus their attention and get a better result because of it.”

“Not only was the marketing team empowered to build new features with Coveo, it’s no longer a single-person expertise.”

"Gives the world’s largest businesses, service providers, governments, and consumer brands the freedom to securely deliver every app, anywhere—with confidence. F5 delivers cloud and security application services that enable organizations to embrace the infrastructure they choose without sacrificing speed and control.”

“As a company, we’ve transformed more in the last three years, than the previous 32. We’re now seeing a need to communicate to customers in a much more personal way.”

“In many ways, the implementation of Coveo is not just a functional exercise, it’s also an exercise in brand. As an intelligent supply chain solutions company, we knew we needed to start delivering intelligence at a very fundamental level in our brand experience.”

"It was the number one question people were raising in cases, now it barely hits the top one hundred."

"Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that."

"Regardless of how our customers interact, they’re going to get the same quality responses and answers, whether it’s asking a call center rep, or whether they’re doing it themselves online."

“We wanted to remove the need for our customers to try to understand where content lives and surface it where they need it instead. Coveo helped us create one centralized hub for all our content where customers can self-serve, driving a 300% increase in case deflection in the first 3 months."