158 Coveo Testimonials

"Our customers want a relevant experience with our brand every time they visit our site. With Coveo-Qubit we’ve been able to prove the value that personalization can bring to the business and to visitors, and we already want to move to the next stage."

“We’ve recently migrated our product catalog to a new source model offered by Coveo as part of their ‘personalization as you go’ functionality. This means more product attributes (color and size) can be shared with the machine learning models to resolve issues related to both ‘cold-start shoppers’ and ‘cold-start products’ (new products with no interaction data).”

"We continue to analyze unified content, interactions, and machine learning data to curate and deliver a best-in-class digital experience for Manulife employees globally."

"Coveo unifies our knowledge from newly acquired companies, assists with agent upskill proficiency, and considerably reduces the time to deliver a personalized self-service experience."

"Inside Dell Technologies is the productivity hub that helps facilitate everyone's work day - it's as essential as your morning coffee."

"The decision to implement Coveo was driven by our customers' wants; its use has also benefited our teams including Success, Sales, & Services."

"Powering site search with Coveo machine learning helped Formica Corp more effectively predict and respond to customer needs & create a meaningfully better brand experience."

"Coveo helps us deliver relevant interactions at all self-service touchpoints. Integrating with our Manage PSA lets us search and link KB articles directly from a case."

"Leveraging Coveo Analytics and Tableau's Snowflake, Ellucian is able to continuously optimize transformational opportunities in CX."

"We are committed to building an exceptional Community experience and ensuring client success by effectively converting feedback into features."

"What sets Coveo apart is the relevancy, accuracy, and transparency of every answer."

"Our efficiency has gone up, just from a search perspective. My team has gone from four knowledge bases into one; another team went from seven to one. It’s made quite a bit of difference in terms of us finding things.”

"The first thing [our reps] have started doing when they take a case on is search for the solution. Using the Insight Panel, they’re able to quickly find an article that’s going to answer their question.”

“Digital is a key enabler for growth. That means looking end-to-end across all corners of the company for ways to drive seamless, omnichannel personalization.”

"It starts with creating relevancy because at the end of the day we want to connect people with things that are of interest to them, and for LCBO that directly ties back to our brand promise."