29 Comcate Testimonials

“Comcate’s Code Enforcement Manager software has significantly increased our organization’s efficiency, effectiveness and productivity.”

"The implementation process went great and was one of the easier implementations we’ve ever done. It's so easy that even a city manager can do it. Comcate’s solution provides prompts for messaging and helps alert team members that they have a case that needs to be responded to. Local government is a service industry, charged with being responsive to customers. Having an effective 311 CRM solution is a top tier priority. Arvada is absolutely thrilled with the new solution."

“The main reason we use Comcate is that is provides us with an outstanding tracking system. In a matter of seconds, we can access the complete violation history on an individual property and can find contact information for the owner. Running reports to determine trends and the way using forms that are automatically populated are also huge benefits to using the system. The customer service has also been great. Whenever we have a question or request, staff is always available to help us through the issue and provide guidance on how to make improvements.”

“Comcate’s team understands what it takes to make the implementation of a new program a success in a public agency.”

“Comcate’s eFeedback Manager has provided us with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.”

“Less than a month after implementation, Code Manager software had paid for itself through the Court’s approval of requested fines.”

“Comcate’s customer service is just incredible. Our implementation guy was full of personality and gave us a lot of attention.”

“Comcate had just what we needed, and the cost was very reasonable. Now we’re looking at more of their solutions.”

“Implementation went smoothly. There were many moving parts but it wasn’t overwhelming as everything was coordinated.”

“While Comcate provides software to a lot of agencies, it is still an intimate relationship. The team is very friendly, down to earth, and humble. No one likes to be pushed into a deal and Comcate is very customer-centric.”

“Overall, Comcate is just a code friendly program. When a citizen calls about an issue, you want to be able to pull up notes and photos ASAP. Comcate gives you the tools to succeed. Comcate is user friendly and intuitive to use.”

“More than a vendor, our Implementation Manager Paige has become a trusted member of our team.”

“Unfortunately the software they picked was not very conducive to our investigative needs for documenting and tracking cases.”

“Where we used to have families and seniors who maintained their properties, now we are seeing more investor properties and less individual homeownership, especially in our older, target neighborhoods, and are starting to struggle with some landlord issues that we hadn’t seen in the past.”

“We received direction from our Village Board to look into a better way to track resident concerns and complaints, as well as general contact that we have with our residents, just so we’re all on the same page for communication’s sake."