29 Comcate Testimonials

“Comcate’s CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our customer service.”

“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service. The system allows us to match up programs and resources with customers’ needs and interests and send information to them through the CRM. When our citizens access “Contact Henderson”, powered by Comcate eFM, they are tapping into a quality service partnership.”

“Comcate’s eFeedback Manager has provided us with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.”

“Comcate’s Code Enforcement Manager software has significantly increased our organization’s efficiency, effectiveness and productivity.”

“The main reason we use Comcate is that is provides us with an outstanding tracking system. In a matter of seconds, we can access the complete violation history on an individual property and can find contact information for the owner. Running reports to determine trends and the way using forms that are automatically populated are also huge benefits to using the system. The customer service has also been great. Whenever we have a question or request, staff is always available to help us through the issue and provide guidance on how to make improvements.”

“Less than a month after implementation, Code Manager software had paid for itself through the Court’s approval of requested fines.”

“Comcate’s customer service is just incredible. Our implementation guy was full of personality and gave us a lot of attention.”

“Comcate had just what we needed, and the cost was very reasonable. Now we’re looking at more of their solutions.”

“Implementation went smoothly. There were many moving parts but it wasn’t overwhelming as everything was coordinated.”

“While Comcate provides software to a lot of agencies, it is still an intimate relationship. The team is very friendly, down to earth, and humble. No one likes to be pushed into a deal and Comcate is very customer-centric.”

“Overall, Comcate is just a code friendly program. When a citizen calls about an issue, you want to be able to pull up notes and photos ASAP. Comcate gives you the tools to succeed. Comcate is user friendly and intuitive to use.”

“More than a vendor, our Implementation Manager Paige has become a trusted member of our team.”

"The implementation process went great and was one of the easier implementations we’ve ever done. It's so easy that even a city manager can do it. Comcate’s solution provides prompts for messaging and helps alert team members that they have a case that needs to be responded to. Local government is a service industry, charged with being responsive to customers. Having an effective 311 CRM solution is a top tier priority. Arvada is absolutely thrilled with the new solution."

“Unfortunately the software they picked was not very conducive to our investigative needs for documenting and tracking cases.”

“Where we used to have families and seniors who maintained their properties, now we are seeing more investor properties and less individual homeownership, especially in our older, target neighborhoods, and are starting to struggle with some landlord issues that we hadn’t seen in the past.”